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Commercial Insurance Account Executive

2 months ago

Indianapolis, Indiana, United States Conner Insurance Full time
Job Overview

POSITION SUMMARY

The Account Manager for Property & Casualty is integral to the daily functions and strategic goals of the Commercial Lines Division. This role involves delivering crucial support to P&C Advisors and Clients, encompassing account management, claims handling, and ensuring exceptional customer service. The responsibilities of an Account Manager are varied and essential for influencing the organization's revenue, service excellence, and client satisfaction objectives.

PRIMARY DUTIES:

  • Consultation and Advisory: Offer technical support to the Advisor and Senior Account Manager, including evaluating client requirements, coverage options, and quotes.
  • Assist in the renewal process, review client renewals, and present competitive alternatives while ensuring sufficient coverage.
  • Facilitate renewal discussions with Insured clients when necessary, covering strategy, marketing, and negotiations with carriers.
  • Serve as a mediator between Insured clients and insurance providers to resolve service challenges independently.

Client Relationship Management: Cultivate robust relationships with Insured clients and identify effective solutions to meet their requirements.

  • Act as a conduit between Insured clients and insurance providers to independently address service issues.
  • Respond swiftly and professionally to client inquiries, adhering to service standards and providing added value beyond immediate requests.

Customer Support and Service: Provide tailored assistance to meet the ongoing needs and concerns of each Insured client.

  • Customize insurance solutions for individual clients, including additional coverage lines as needed.
  • Efficiently manage insurance policy applications, modifications, reinstatements, and cancellations.
  • Engage with clients to provide and gather information during the claims process.

Industry Knowledge: Exhibit a strong understanding of insurance market trends and regulations.

  • Demonstrate expertise in Commercial insurance sectors and carrier offerings.
  • Stay informed on industry developments through various educational resources.
  • Comprehend contracts, carrier products, coverage options, and underwriting standards.

Insurance Marketing: Support in the quoting process, completing applications, and ensuring timely processing.

  • Complete applications, submit them to carriers, and follow up for prompt quotes and policies.

Billing and Payment Management: Oversee policies and coverage payments and billing procedures effectively.

  • Utilize agency credit and collection policies for invoicing and ensuring timely payments.
  • Coordinate premium distributions, invoice cancellations, and payment calculations.

ADDITIONAL DUTIES:

  • Engage in educational initiatives to enhance knowledge and skills, as well as explore new products and services.
  • Execute assigned tasks with efficiency.

QUALIFICATIONS REQUIRED:

  • Bachelor's degree preferred, along with two years of relevant industry experience.
  • High school diploma or equivalent is necessary.
  • Possess a current Indiana Property & Casualty insurance license.

SKILLS REQUIRED:

  • Proficient in Microsoft Office and Adobe Acrobat.
  • Strong understanding of commercial insurance coverage lines.
  • Excellent communication, problem-solving, and organizational abilities.
  • Capability to manage complex accounts and thrive in high-pressure environments.
  • Self-driven, detail-oriented, and able to work independently or collaboratively.

COMPENSATION: Commensurate with experience.

The above summary is intended to outline the responsibilities of the role. Incumbents may be required to perform additional job-related tasks not specified in this description.