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Employee Benefits Account Manager

2 months ago

Oxnard, California, United States Alera Group Full time

Position Overview: The Employee Benefits Account Manager plays a crucial role in the development, funding, compliance, and management of employee benefit programs.

Key Responsibilities:

  • Oversee daily interactions with clients, insurance providers, and other key stakeholders to ensure clear communication and set expectations effectively.
  • Possess a comprehensive understanding of various medical and ancillary benefit plans, while adhering to internal service delivery and compliance timelines.
  • Maintain knowledge of human resources and employee benefits regulatory compliance, as well as the financial implications of offered plans.
  • Stay informed about changes in healthcare reform and industry trends.

Client Management: Manage a designated portfolio by fulfilling system requirements, identifying opportunities to enhance employee benefits offerings, and fostering strong relationships with existing clients.

Respond to client inquiries in a timely and professional manner, ensuring acknowledgment of communications within 24 hours and establishing firm follow-up dates.

Administrative Duties: Handle marketing for new and renewal business in accordance with agency protocols, supported by the Marketing and Compliance Director.

Independently manage the administrative and technical aspects of assigned accounts, including:

  • Setting up online enrollment systems
  • Updating management systems
  • Completing compliance requirements
  • Installing new coverage and terminating expiring coverage
  • Conducting post-open enrollment audits

Renewal Preparation: Prepare and present policy renewals to clients, maintaining organized client files in accordance with agency procedures.

Carrier Interactions: Perform necessary functions on various carrier websites, including managing adds, deletes, and verifying coverage.

Client Retention: Achieve a client retention goal of 95% by identifying and pursuing cross-sell opportunities within the assigned portfolio.

Relationship Building: Cultivate strong relationships with decision-makers and daily representatives within client organizations, while maintaining credibility with insurance carriers.

Collaboration: Work closely with Producers to ensure all client service and support needs are met throughout the benefits lifecycle.

Compliance and Knowledge: Meet established renewal and compliance timelines, applying a solid understanding of plan designs and industry benchmarks.

Goals and Organization: Develop specific goals and plans to prioritize and accomplish work efficiently.

Professional Development: Attend a majority of training sessions and meetings held by the agency, adhering to attendance policies.

Qualifications:

  • A minimum of three years of experience in employee benefits client coordination or claims management.
  • In-depth knowledge of benefits processing, including medical, dental, vision, and various other benefit plans.
  • Familiarity with State and Federal Employee Benefit Compliance laws.
  • Proficiency in Microsoft Windows applications and MS Office Suite.
  • Strong organizational skills, attention to detail, and the ability to maintain confidentiality.
  • Excellent verbal and written communication skills, with the ability to present information effectively.
  • Critical thinking and sound judgment to prioritize service requests.
  • Demonstrated customer service and relationship management skills.

We are an equal opportunity employer, and all applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.