Account Coordinator

2 weeks ago


Oxnard, California, United States Camping World Holdings, Inc. Full time
Account Coordinator Job Description

Camping World Holdings, Inc. is seeking a highly organized and detail-oriented Account Coordinator to support our membership-based campground business. The successful candidate will provide administrative assistance to our affiliated resorts, ensuring seamless sales and marketing processes.

Key Responsibilities:
  • Provide exceptional customer service to resort accounts, resolving questions, requests, and issues in a timely manner.
  • Manage the process of fulfilling new member kit orders for Coast resorts.
  • Communicate regularly with resort personnel to ensure understanding of Coast databases, policies, and procedures.
  • Manage emergency closure processes for resorts, including setting up emergency closure dates and canceling/rescheduling member reservations.
  • Support resort accounts on Coast Affiliates.com with any questions or escalations.
  • Respond to resort account requests for reports on remuneration, reservations, member roster, etc.
  • Proactively work with resort accounts to keep their resort and reservation information up to date in our proprietary reservation system.
Operational Responsibilities:
  • Review and accept resort-generated updates in the reservation system.
  • Manage onboarding and termination processes for new and existing Coast to Coast and Good Neighbor Parks.
  • Process weekly and monthly reports, including top sellers, kit orders, remuneration, and Instant Credit billing.
  • Support marketing initiatives and campaigns purchased by Coast resorts.
  • Collect daily leads generated online and direct them to the appropriate resort account.
  • Assist with the instant credit process, including setting up new users, removing former users, and resetting credentials.
  • Provide training assistance to Coast resorts on the use of our Digital Rez reservation system.
  • Enroll new resort sales staff comp memberships, as directed by the Business Manager.
  • Maintain resort affiliation files and compile an updated spreadsheet of all resort and Good Neighbor Park changes, additions, and terminations.
Requirements:
  • High school diploma or equivalent.
  • Two to three years' experience in sales, marketing, or business administration.
Preferred Skills:
  • Excellent PC skills, proficient with Microsoft Office Professional.
  • Proficient keyboard typing speed (no less than 60 wpm).
  • Independent thinker and ability to demonstrate initiative in day-to-day work assignments.
  • Excellent grammar, spelling, math, and proofreading skills.
  • Punctuality and time management skills.
  • Ability to juggle and prioritize multiple tasks within a hectic and demanding work environment.

We offer a competitive pay range of $23.63-$28.07 hourly, as well as a comprehensive benefits package, including medical, dental, vision, and more. We are an equal employment opportunity employer and welcome applications from diverse candidates.



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