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Technical Support Specialist

1 month ago

Portsmouth, Virginia, United States Cirrus Systems, Inc. Full time
About the Role

Cirrus Systems, Inc. is seeking a highly motivated and detail-oriented Technical Support Agent to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers and installers.

Key Responsibilities:

  • Respond to customer inquiries and resolve technical issues via phone and email
  • Diagnose and troubleshoot product issues using technical knowledge and problem-solving skills
  • Collaborate with internal teams to resolve complex issues and improve customer satisfaction
  • Document and track customer interactions using support ticketing software
  • Meet performance metrics and KPI goals for customer satisfaction and issue resolution

Requirements:

  • High school diploma or equivalent required
  • Customer service or technical support experience preferred
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic knowledge of software and hardware for personal computers and smartphones

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.