Customer Technical Specialist

2 days ago

Portsmouth, Virginia, United States LaunchPointPEO Full time
Job Overview

LaunchPoint PEO is a professional employer organization that provides Human Resources services to companies, enabling them to focus on their core missions. We are seeking a skilled Service Desk Analyst to join our team of experienced professionals.

Job Summary

We are looking for a highly motivated and detail-oriented Service Desk Analyst to provide technical support and services to our clients. The successful candidate will work in a fast-paced environment, troubleshooting and resolving technical issues, and providing excellent customer service.

Responsibilities
  • Provide technical support and services to clients via phone, email, and remote access
  • Troubleshoot and resolve technical issues with Microsoft Office 365 Suite and Windows Operating Systems
  • Utilize Role Based Access Control (RBAC) to determine client network access
  • Coordinate hardware delivery, maintenance, installations, and upgrades
  • Perform software installations and remediation to ensure application reliability
  • Responsible for account management, including password reset and account maintenance
  • Create email accounts and change status in Active Directory
  • Monitor, manage, and secure employees' mobile devices
  • Provide user support for network and desktop hardware and software complications and training
  • Diagnose IT and network problems and recommend and/or implement solutions
  • Implement Virtual Desktop infrastructure for virtual desktop management
Qualifications
  • Basic Qualifications
    • High School Diploma or GED or 3 years of relevant experience
    • U.S. Citizenship required; ability to obtain Secret (or higher) clearance
    • Comfortable working in and assisting clients through service desk software and remote access desktop programs
    • Experience working with various Microsoft Windows operating systems
    • Professional written and interpersonal skills are essential for communicating with clients
    • Experience installing and configuring computer systems and applications
  • Preferred Qualifications
    • 1+ years of proven experience in a customer-focused position involving technical knowledge and services
    • ITIL foundation certification or familiarity with ITIL methodologies and best practices
    • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
    • Industry-specific certification may be required
Benefits and Perks
  • Medical, Vision, and Dental Plans
  • Holiday and Personal Time Off Pay
  • 401K plan
  • Life Insurance
  • Education and Training Assistance Program (discussed during the onboarding process)
  • Incentive Plans and Referral Bonuses
  • Employee Assistance Programs

Subsidium, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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