Customer Technical Support Specialist

3 days ago


Portsmouth, Virginia, United States LaunchPointPEO Full time
Job Summary

We are seeking a skilled Service Desk Analyst to provide technical support and services to our clients. This role will involve troubleshooting and resolving technical issues, providing desktop support, and maintaining Microsoft Office 365 Suite and Windows Operating Systems.

Responsibilities
  • Provide Tier 1 Remote Support and Desktop Support
  • Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems
  • Utilize Role Based Access Control (RBAC) to determine an end user's authorized network access
  • Coordinate Hardware delivery, maintenance, installations, and upgrades
  • Perform software installations and remediation to ensure application reliability
  • Responsible for account management (password reset, account maintenance)
  • Create email accounts, change status in Active Directory
  • Monitor, manage, and secure employees' mobile devices
  • User support for network and desktop hardware and software complications and training
  • Diagnose IT and network problems, and recommend and/or implement solutions
  • Implement Virtual Desktop infrastructure allowing virtual desktop management
Requirements
  • HS Diploma or GED or 3 years of relevant experience
  • U.S. Citizenship required; ability to obtain Secret (or higher) clearance
  • Comfortable working in and assisting clients through service desk software, in addition to other remote access desktop programs
  • Experience working with various Microsoft Windows operating systems
  • Professional written and interpersonal skills are essential when communicating with Clients
  • Experience installing and configuring computer systems and applications
Preferred Qualifications
  • 1+ years of proven experience in a heavy customer focus position involving technical knowledge and services
  • ITIL foundation certification or familiarity with ITIL methodologies and best practices
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Industry-specific certification may be required
Benefits and Perks
  • Medical / Vision and Dental Plans
  • Holiday and Personal Time Off Pay
  • 401K plan
  • Life Insurance
  • Education and Training Assistance Program (discussed during the on boarding process)
  • Incentive Plans and Referral Bonuses
  • Employee Assistance Programs

LaunchPoint PEO is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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