IT Support Specialist in Portsmouth, RI

15 hours ago


Portsmouth, Virginia, United States Desktop & Depot Support Full time
Job Title: IT Support Technician

We are seeking a skilled IT Support Technician to join our team in Portsmouth, Rhode Island. As an IT Support Technician, you will play a crucial role in ensuring smooth operations within the organization by setting up and troubleshooting IT equipment, including laptops, monitors, and printers.

Key Responsibilities:

  • Provide technical assistance to end-users, helping them navigate common issues and ensuring their technology needs are met.
  • Set up and troubleshoot IT equipment, including laptops, monitors, and printers.
  • Provide workstation software break-fix support.
  • Perform IMAC (Install, Moves, Adds, and Changes) tasks.
  • Image loads and asset recovery.
  • Asset tagging and printer support.
  • Client Center (Tech Bar) support.
  • IT Service Management updates.

Requirements:

  • Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires.
  • Knowledge of PC Imaging.
  • Experience with change management and incident management.
  • Experience with using tools such as: ServiceNow, Bomgar, LapLink, and Secure Disk Wipe.

Preferred Qualifications:

  • Certified Dell Technician.
  • Expertise in Inventory Control.

What We Offer:

  • A chance to work with a virtue-centered team who value their work and teammates.
  • Ongoing learning and development opportunities to foster continuous growth.

About Us:

Desktop & Depot Support is a hybrid cloud and managed services consulting firm. We take pride in taking care of our employees and offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more. For more information, please visit our website at https://vso-



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