IT Support Specialist in Portsmouth, RI
15 hours ago
We are seeking a skilled IT Support Technician to join our team in Portsmouth, Rhode Island. As an IT Support Technician, you will play a crucial role in ensuring smooth operations within the organization by setting up and troubleshooting IT equipment, including laptops, monitors, and printers.
Key Responsibilities:
- Provide technical assistance to end-users, helping them navigate common issues and ensuring their technology needs are met.
- Set up and troubleshoot IT equipment, including laptops, monitors, and printers.
- Provide workstation software break-fix support.
- Perform IMAC (Install, Moves, Adds, and Changes) tasks.
- Image loads and asset recovery.
- Asset tagging and printer support.
- Client Center (Tech Bar) support.
- IT Service Management updates.
Requirements:
- Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires.
- Knowledge of PC Imaging.
- Experience with change management and incident management.
- Experience with using tools such as: ServiceNow, Bomgar, LapLink, and Secure Disk Wipe.
Preferred Qualifications:
- Certified Dell Technician.
- Expertise in Inventory Control.
What We Offer:
- A chance to work with a virtue-centered team who value their work and teammates.
- Ongoing learning and development opportunities to foster continuous growth.
About Us:
Desktop & Depot Support is a hybrid cloud and managed services consulting firm. We take pride in taking care of our employees and offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more. For more information, please visit our website at https://vso-
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