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Administrative Support Specialist

2 months ago

Council Bluffs, Iowa, United States Heartland Family Service Full time
Job Summary

At Heartland Family Service, we are committed to building a culture that is trauma-informed and values diversity and inclusion. This approach enables us to provide better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

We are seeking a highly skilled and adaptable Administrative Support Specialist to join our team. As a key member of our front desk staff, you will provide critical support to our program staff, clients, and visitors. Your exceptional organizational skills, initiative, and decision-making abilities will be essential in ensuring the smooth operation of our office.

Key Responsibilities
  • Front Desk Operations: Serve as the first point of contact for clients and visitors, providing a welcoming and professional experience.
  • Clerical Support: Perform various clerical duties, including data entry, phone-based contact with clients, and maintaining accurate records.
  • Program Support: Assist program staff with scheduling client appointments, coordinating client groups and events, and maintaining client databases.
  • Communication: Demonstrate a courteous and caring attitude at all times, ensuring excellent customer service and communication with clients, volunteers, and staff.
  • Team Collaboration: Cooperate and collaborate with program area staff, volunteers, and other Agency staff to achieve common goals.
  • Adaptability: Be willing to work independently and as part of a team, with flexibility to adapt to changing priorities and schedules.
Requirements
  • Education: Associate's Degree preferred, but not required.
  • Experience: Four years of experience in a related field.
  • Skills: Proficiency in basic office skills and personal computer skills, with the ability to learn new software and systems.
  • Availability: Willingness to work one or two evenings per week, if coverage is needed.