Customer Service Representative

2 days ago


Coppell, Texas, United States PrideStaff Full time
Job Summary:

We are seeking a highly detail-oriented Order Entry and Customer Support Specialist to join our team in a fast-paced environment with constantly evolving requirements. The ideal candidate will be able to manage multiple tasks simultaneously while maintaining a 95% accuracy rate and turnaround times.

Key Responsibilities:

Accurately enter and process customer orders using various internal systems, ensuring all entries meet a 95% accuracy rate.
Manage the team workflow through the group mailbox in Outlook 365, ensuring emails are assigned to the correct team members based on task expertise and responsibilities.
Maintain a clear understanding of team roles to efficiently assign and track tasks, ensuring all inquiries are handled within established turnaround times.
Apply order entry and group management responsibilities in a context-dependent manner, assessing urgency, complexity, and priority to take appropriate action based on each situation's specific needs.
Switch between tasks seamlessly and efficiently, handling multiple priorities and ensuring that both order entry and customer support duties are completed accurately and on time.

Requirements:

2+ years of experience in order entry, data entry, or customer support roles.
Strong proficiency in Microsoft Outlook 365, especially managing group mailboxes, and familiarity with OneNote and Excel.
Ability to manage a high volume of data with a 95% accuracy rate in a fast-paced environment.
Strong task-switching skills, with the ability to adapt to frequent changes in task priority.
Excellent problem-solving, critical thinking, and time-management skills.
Strong verbal, nonverbal, and written communication skills.
Ability to receive and implement constructive criticism quickly to improve accuracy and efficiency.
Experience with dual-monitor setups and proficiency in multitasking between software platforms.
Strong organizational skills and attention to detail.

Compensation:

$20-26/hr

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