Member Services Representative

1 month ago


Hampton, Virginia, United States BayPort Credit Union Full time
Job Summary

The Member Services Representative plays a vital role in providing exceptional service to BayPort Credit Union members. As a liaison between the member and the credit union, this position requires a professional and timely approach to greeting and welcoming members, providing information on membership eligibility, account types, loan products, and other services offered by the credit union.

Key Responsibilities
  • Member Service: Provide quality service to members, resolving problems with their accounts, interviewing loan applicants, processing loan requests, and responding to member requests in a timely and professional manner.
  • Account Opening: Open new accounts for members, including loans, IRAs, and certificates, and complete the credit union onboarding process.
  • Loan Processing: Process and maintain loan requests, provide detailed information on mortgage loan products, and educate members on credit union products and services that will benefit both parties.
  • Problem Solving: Respond to member requests, problems, and concerns by problem-solving via email, phone, and/or written correspondence.
  • Relationship Building: Cultivate and retain member relationships by providing quality service with a professional positive attitude.
Requirements
  • Knowledge: Knowledge of general credit union operational procedures, including cash handling, teller job-related duties, member services, and loan processes and procedures.
  • Education: Education up to the equivalent of a four-year high school education.
  • Experience: Previous teller experience or member service experience is required.
  • Skills: Accurate cash handling skills, ability to operate a PC, adding machine, credit card and check image equipment, calculator, and other job-related office equipment.

BayPort Credit Union is an equal opportunity employer and maintains a drug-free workplace. We reserve the right to modify, add, or remove essential functions as business needs warrant.



  • Hampton, Virginia, United States BayPort Credit Union Full time

    Member Services RepresentativeThe primary objective of this role is to provide exceptional service to BayPort Credit Union members. As a liaison between the member and the credit union, you will be responsible for greeting and welcoming members in a professional and timely manner. Your duties will include providing information on membership eligibility,...


  • Hampton, Virginia, United States BayPort Credit Union Full time

    The primary goal of this role is to deliver exceptional service to BayPort Credit Union members. This involves acting as a liaison between the member and the credit union, providing information on membership eligibility, account types, loan products, and other services offered by the credit union. Key responsibilities include opening new accounts, resolving...


  • Hampton, Virginia, United States BayPort Credit Union Full time

    Job SummaryThe Member Services Representative plays a vital role in providing exceptional service to BayPort Credit Union members. This position requires a strong ability to communicate effectively, build relationships, and resolve member issues in a timely and professional manner.Key ResponsibilitiesProvide personalized service to members, addressing their...


  • Hampton, Virginia, United States Circle K Stores, Inc. Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Lead Customer Service Representative.As a Lead Customer Service Representative, you will be responsible for providing exceptional customer service, leading shifts, and maintaining a high level of store appearance.Key responsibilities include:Greeting customers and...


  • Hampton, Virginia, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and achieving sales goals.Key Responsibilities:Provide...


  • Hampton, Virginia, United States Mark Crump - State Farm Agent Full time

    Job DescriptionCustomer Relations Representative Position OverviewWe are seeking a qualified professional to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences.Responsibilities•...


  • Hampton, Virginia, United States SHELTON LUCAS - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE SUMMARY:As a Customer Service Representative with Shelton Lucas State Farm, you will deliver exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving...


  • Hampton, Virginia, United States Cosentino Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Cosentino. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesAs a Customer Service Representative, you will be responsible for:Providing timely and...


  • Hampton, Virginia, United States Taylor Ethridge - State Farm Agent Full time

    Customer Service RepresentativeWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, establishing strong relationships with clients, and promoting the growth of our business.Responsibilities:Provide...


  • Hampton, Virginia, United States Taylor Ethridge - State Farm Agent Full time

    Customer Service RepresentativeAs a Customer Service Representative with Taylor Ethridge - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance...


  • Hampton, Virginia, United States IBEX Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at IBEX. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.ResponsibilitiesResolve Customer...


  • Hampton, Virginia, United States Colonial Downs Group LLC Full time

    Job SummaryColonial Downs Group LLC is seeking a highly skilled Player Services Representative to join our team. As a key member of our gaming operations, you will be responsible for providing exceptional guest service, managing player transactions, and maintaining a secure and efficient environment.Key Responsibilities:Provide next-level guest service to...


  • Hampton, Virginia, United States Food Lion Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Front End team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.Key...


  • Hampton, Virginia, United States IBEX Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at IBEX. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key ResponsibilitiesCustomer Service:...


  • Hampton, Virginia, United States Circle K Stores, Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our retail store.Key...


  • Hampton, Virginia, United States IBEX Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key ResponsibilitiesResolve...


  • Hampton, Virginia, United States Raising Cane's Full time

    Raising Cane's is seeking a Customer Service Representative to provide exceptional customer experiences. Key responsibilities include:Key Responsibilities:Preparing food orders to standardsTaking orders from customers and processing payments efficientlyCleaning tables, floors, and other areas of the restaurantFollowing proper safety procedures when handling...


  • Hampton, Virginia, United States The Sherwin-Williams Company Full time

    Customer Service RepresentativeAs a Customer Service Representative at The Sherwin-Williams Company, you will play a vital role in ensuring that our customers receive exceptional service and support. Your primary responsibility will be to work closely with wholesale and retail customers to determine their needs and provide solutions that meet their...


  • Hampton, Virginia, United States Domino's Franchise Full time

    Job DescriptionWe are seeking a Customer Service Representative to join our team at Domino's Pizza. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, answering phone calls, and responding to customer inquiries.About the JobYou will have the opportunity to work in a fast-paced...


  • Hampton, Virginia, United States Sierra Lobo, Inc Full time

    About the RoleSierra Lobo, Inc. is seeking a highly skilled and experienced Facility Service Representative to join our team at NASA's Langley Research Center. As a key member of our facilities team, you will serve as the central point of contact for customers in a listed zone of facilities for maintenance, operations, and engineering...