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Customer Service Representative

1 month ago

Hampton, Virginia, United States IBEX Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Resolve customer inquiries and concerns related to insurance benefits, claims, and billing.
  • Provide accurate and timely information to customers regarding their insurance coverage and benefits.
  • Document all customer interactions thoroughly and accurately.
  • Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Assist customers in gaining access to care by locating a network dentist or assigning a primary care dentist.
  • Direct inquiries to necessary departments or individuals when the resolution of the inquiry is beyond the scope of this role.
  • Respond to customer inquiries in a courteous and professional manner.
  • Research and provide accurate information to resolve all member and provider inquiries through verbal and written communications.
Requirements
  • High School Diploma or Equivalent.
  • 2 years experience in a high-volume customer service environment.
  • Experience in healthcare or related industry preferred.
  • Ability to multi-task using multiple applications simultaneously.
  • Ability to set-up computer equipment and troubleshoot issues with minimal assistance.
  • Professional verbal and written communication skills.
  • Ability to operate a computer and knowledge of Microsoft Office applications.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and with a team.
  • Ability to learn quickly and adapt to a fast-paced production environment.
  • Cooperative, professional, and effective interaction skills.
  • Critical thinking and problem-solving skills.
  • Ability to tolerate repetitive work without compromising accuracy and service levels.
Benefits
  • Medical, Dental, and Vision insurance.
  • 401(k) Retirement Savings Plan.
  • Paid Time Off.
  • Paid T-Mobile cell service.
  • $500.00 Employee referral program.
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental, and much more).