Customer Service Representative
1 day ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.
Key Responsibilities- Resolve customer inquiries and concerns related to insurance benefits, claims, and billing.
- Provide accurate and timely information to customers regarding their insurance coverage and benefits.
- Document all customer interactions thoroughly and accurately.
- Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
- Assist customers in gaining access to care by locating a network dentist or assigning a primary care dentist.
- Direct inquiries to necessary departments or individuals when the resolution of the inquiry is beyond the scope of this role.
- Respond to customer inquiries in a courteous and professional manner.
- Research and provide accurate information to resolve all member and provider inquiries through verbal and written communications.
- High School Diploma or Equivalent.
- 2 years experience in a high-volume customer service environment.
- Experience in healthcare or related industry preferred.
- Ability to multi-task using multiple applications simultaneously.
- Ability to set-up computer equipment and troubleshoot issues with minimal assistance.
- Professional verbal and written communication skills.
- Ability to operate a computer and knowledge of Microsoft Office applications.
- Strong organizational skills and attention to detail.
- Ability to work independently and with a team.
- Ability to learn quickly and adapt to a fast-paced production environment.
- Cooperative, professional, and effective interaction skills.
- Critical thinking and problem-solving skills.
- Ability to tolerate repetitive work without compromising accuracy and service levels.
- Medical, Dental, and Vision insurance.
- 401(k) Retirement Savings Plan.
- Paid Time Off.
- Paid T-Mobile cell service.
- $500.00 Employee referral program.
- Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental, and much more).
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