Customer Service Representative

1 day ago


Hampton, Virginia, United States IBEX Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Resolve customer inquiries and concerns related to insurance benefits, claims, and billing.
  • Provide accurate and timely information to customers regarding their insurance coverage and benefits.
  • Document all customer interactions thoroughly and accurately.
  • Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Assist customers in gaining access to care by locating a network dentist or assigning a primary care dentist.
  • Direct inquiries to necessary departments or individuals when the resolution of the inquiry is beyond the scope of this role.
  • Respond to customer inquiries in a courteous and professional manner.
  • Research and provide accurate information to resolve all member and provider inquiries through verbal and written communications.
Requirements
  • High School Diploma or Equivalent.
  • 2 years experience in a high-volume customer service environment.
  • Experience in healthcare or related industry preferred.
  • Ability to multi-task using multiple applications simultaneously.
  • Ability to set-up computer equipment and troubleshoot issues with minimal assistance.
  • Professional verbal and written communication skills.
  • Ability to operate a computer and knowledge of Microsoft Office applications.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and with a team.
  • Ability to learn quickly and adapt to a fast-paced production environment.
  • Cooperative, professional, and effective interaction skills.
  • Critical thinking and problem-solving skills.
  • Ability to tolerate repetitive work without compromising accuracy and service levels.
Benefits
  • Medical, Dental, and Vision insurance.
  • 401(k) Retirement Savings Plan.
  • Paid Time Off.
  • Paid T-Mobile cell service.
  • $500.00 Employee referral program.
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental, and much more).


  • Hampton, Virginia, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "About the RoleWe are seeking a Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will play a key role in ensuring that our customers have a positive experience in our store.Key ResponsibilitiesProvide exceptional customer service to all...


  • Hampton, Virginia, United States Circle K Stores, Inc. Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Lead Customer Service Representative.As a Lead Customer Service Representative, you will be responsible for providing exceptional customer service, leading shifts, and maintaining a high level of store appearance.Key responsibilities include:Greeting customers and...


  • Hampton, Virginia, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and achieving sales goals.Key Responsibilities:Provide...


  • Hampton, Virginia, United States Cosentino Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Cosentino. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesAs a Customer Service Representative, you will be responsible for:Providing timely and...


  • Hampton, Virginia, United States Taylor Ethridge - State Farm Agent Full time

    Customer Service RepresentativeAs a Customer Service Representative with Taylor Ethridge - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance...


  • Hampton, Virginia, United States SHELTON LUCAS - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative with Shelton Lucas State Farm, you will be responsible for delivering exceptional customer experiences that drive business growth. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries,...


  • Hampton, Virginia, United States Circle K Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent...


  • Hampton, Virginia, United States Domino's Corporate Full time

    Job OverviewAt Domino's Corporate, we're seeking a talented Customer Service Representative to join our team. As a key member of our crew, you'll be responsible for delivering exceptional customer service and preparing our delicious food with pride.Key ResponsibilitiesProvide quality customer service to our valued customersPrepare and cook food to our high...


  • Hampton, Virginia, United States Food Lion Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Front End team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.Key...


  • Hampton, Virginia, United States Mark Crump - State Farm Agent Full time

    Job OverviewAs a Customer Relations Representative for Mark Crump - State Farm Agent, you will play a vital role in helping our business grow through exceptional customer service and value-based conversations.Key ResponsibilitiesEstablish and maintain strong customer relationships, providing prompt and accurate service as needed.Respond to customer inquiries...


  • Hampton, Virginia, United States IBEX Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at IBEX. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.ResponsibilitiesResolve Customer...


  • Hampton, Virginia, United States IBEX Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at IBEX. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key ResponsibilitiesCustomer Service:...


  • Hampton, Virginia, United States Hannaford Supermarkets Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Hannaford Supermarkets. As a key member of our retail operations team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and supporting our company's commitment...


  • Hampton, Virginia, United States Sky's The Limit Marketing, Inc. Full time

    Unlock Your Potential in Customer ServiceSky's The Limit Marketing, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective communication and...


  • Hampton, Virginia, United States Woodfin Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "As a Customer Service Representative at Woodfin, you will provide exceptional customer service to each and every guest. The ideal candidate must be friendly, positive, and have a can-do attitude. This position is fast-paced, so being able to multitask and work safely is a plus. The candidate...


  • Hampton, Virginia, United States ProSol Full time

    Customer Service and Sales RepresentativeA dynamic team at ProSol is seeking a skilled Customer Service and Sales Representative to serve the Virginia Beach community with exceptional service options. As a regional innovator, inspired entrepreneur, and goal achiever, our team is dedicated to delivering top-notch customer care and sales performance.Key...


  • Hampton, Virginia, United States ProSol Full time

    Customer Service and Sales RepresentativeA dynamic team at ProSol is seeking a skilled Customer Service and Sales Representative to serve the Virginia Beach community with exceptional service options. As a regional innovator, inspired entrepreneur, and goal achiever, our mission is to lead the industry through innovation and customer care.Key...


  • Hampton, Virginia, United States Woodfin Full time

    **Job Summary:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service to each and every guest, ensuring a positive and memorable experience.Key Responsibilities:Serving and greeting all...


  • Hampton, Virginia, United States PROSOL Inc. Full time

    Job OverviewAt PROSOL Inc., we are seeking a highly motivated and results-driven Customer Service and Sales Representative to join our dynamic team. As a key member of our sales and customer experience team, you will be responsible for establishing best practices and refining processes that support customer care objectives and overall sales margins.Key...


  • Hampton, Virginia, United States Food Lion Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide fast,...