Customer Service Representative
1 week ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at IBEX. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.
Responsibilities- Resolve Customer Inquiries: Respond to customer inquiries and resolve issues related to insurance coverage, claims, and benefits.
- Provide Accurate Information: Ensure that customers receive accurate and up-to-date information about their insurance coverage and benefits.
- Document Interactions: Thoroughly document all customer interactions, including phone calls, emails, and chats.
- Collaborate with Team Members: Work closely with team members to resolve complex customer issues and provide exceptional service.
- Meet Performance Goals: Meet or exceed individual and team performance goals, including response times, resolution rates, and customer satisfaction.
- High School Diploma or Equivalent: A high school diploma or equivalent is required.
- Customer Service Experience: 2 years of experience in a high-volume customer service environment is preferred.
- Healthcare Knowledge: Knowledge of healthcare terminology and concepts is a plus.
- Communication Skills: Excellent verbal and written communication skills are essential.
- Technical Skills: Proficiency in Microsoft Office applications and ability to learn new software quickly.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Team Environment: A collaborative and supportive team environment.
- Recognition and Rewards: Recognition and rewards for outstanding performance.
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