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Customer Service Ambassador

2 months ago

Marquand, Missouri, United States Altitude Sports and Entertainment Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Altitude Sports and Entertainment. As a key member of our staff, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience at our stadium.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Work closely with the Customer Service Manager and other department managers to ensure seamless execution of events and activities.
  • Assist with employee interactions, including customer service games, team-building activities, and recognition programs.
  • Conduct surveys and secret shops to gather feedback and identify areas for improvement.
  • Identify and address problematic issues and concerns, escalating them to management as needed.
  • Maximize employee and customer satisfaction through proactive communication and problem-solving.
  • Assist with check-in and check-out procedures as needed.

Requirements

  • High school diploma or equivalent required; some college preferred.
  • Previous customer service experience a plus.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced team environment and adapt to changing situations.
  • Strong attention to detail and ability to multitask.
  • Ability to walk and stand for long periods and lift up to 30 pounds.
  • Fluency in English required; bilingual skills a plus.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A fun and rewarding work experience.