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Customer Service Representative

2 months ago

Marquand, Missouri, United States Eastgate Chrysler Dodge Jeep Ram Full time
{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly motivated and experienced Customer Service Representative to join our team at Eastgate Chrysler Dodge Jeep Ram. As a key member of our sales team, you will be responsible for handling incoming phone calls, managing high volumes of customer inquiries, and working closely with our managers to ensure customer satisfaction.", "Responsibilities": "
  • Handle incoming phone calls and respond to customer inquiries in a professional and courteous manner.
  • Manage high volumes of customer inquiries through phone, email, and text/chat.
  • Work directly with managers to resolve customer issues and ensure customer satisfaction.
  • Set appointments for prospective and current customers to meet with a member of the sales team.
  • Update client information in our CRM and report daily.
  • Follow up with existing customers, prospective customers, and missed/canceled customers.
  • Ensure customer satisfaction and maintain a positive team environment.
", "Qualifications": "
  • Excellent telephone skills and ability to build rapport with customers.
  • Self-motivated and energetic with strong organizational skills.
  • Ability to multitask and meet daily goals.
  • Follow up with customers effectively and have strong written and oral communication skills.
  • Cold calling and call center experience.
", "Benefits": "We offer competitive pay based on experience, medical, dental, and vision insurance, 401(k) investment plan, and paid vacation and holidays.", "Apply Today": "If you are a motivated and experienced customer service professional looking for a new challenge, please apply today"}