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Customer Service Representative

2 months ago

Marquand, Missouri, United States Alsco Full time

Job Summary:

The Customer Service Coordinator plays a vital role in driving customer loyalty through responsive communication and proactive outreach. This position is responsible for coordinating the flow of information within the Service Department, ensuring timely and satisfactory resolution of customer inquiries and issues.

Key Responsibilities:

  • Respond to customer service needs in a courteous and professional manner, adhering to company policies and procedures.
  • Make outbound calls or respond to inbound calls, performing tasks such as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up, and order processing.
  • Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as needed, print daily reports, and arrange deliveries.
  • Ensure customer loyalty and outstanding customer service, with a sense of urgency, by building relationships, communicating openly, educating customers, managing customer needs, and proactively resolving concerns in cooperation with supervision.
  • Prepare, distribute, and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
  • Monitor and report competitive activity.

Requirements:

  • Demonstrate excellence in telephone skills.
  • Demonstrate excellence in internal/external customer service, sales, and relationship-building skills.
  • Good experience and skills in MS Office and basic administrative tasks.
  • Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
  • Recognize colors, sizes, and types of product and count, add, and subtract accurately.

Working Environment:

The Customer Service Coordinator will work in offices and service areas of a typical industrial laundry facility, Service Center, or depot.