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Customer Service Representative

2 months ago

Marquand, Missouri, United States Rollins Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Rollins, a global leader in pest management services. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Contact customers to schedule and confirm service appointments
  • Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
  • Schedule & communicate with Service Technicians to meet customer requirements
  • Perform outbound calls to customers to follow-up on service received
  • Perform outbound calls to customers regarding outstanding account balances
  • Receive payments from past due customers
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
  • Reschedule unserviced accounts within 24 hours
  • Answer inbound customer service calls with an open, friendly greeting
  • Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
  • Use strong communication skills to communicate/empathize with customers
  • Work well within a team
  • Participate in quality assurance processes/programs/initiatives as requested
Requirements
  • Excellent written and oral communication skills
  • Strong customer phone service background
  • Ability to multi-task, be organized, efficient, accurate and accountable
  • Strong work ethic and capacity to handle high work volume in a teamwork environment
Preferred Qualifications
  • Scheduling experience in a service industry
About Rollins

Rollins is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM. The Pest Management Industry is growing and is a recession resistant line of business. Rollins is financially stable and growing as the largest subsidiary of, (NYSE: ROL), headquartered in Atlanta, GA.