Logistics Client Relationship Manager

1 week ago


Elk Grove Village, Illinois, United States WEST COAST TRANS ALLIANCE Full time
Job Overview

Benefits:

  • 401(k) Plan
  • 401(k) Matching Contributions
  • Performance-Based Bonuses
  • Competitive Compensation
  • Dental Coverage
  • Health Insurance
  • Advancement Opportunities
  • Paid Time Off
  • Vision Coverage

Position Summary:
West Coast Trans Alliance is seeking a meticulous and proactive Account Manager to enhance our operational team. This position is pivotal in managing client portfolios and overseeing daily operational activities. The Account Manager will serve as the primary liaison for all client-related matters, ensuring that client needs are anticipated and addressed promptly. This role also involves collaborating internally to meet client deadlines and contributing to the success of client initiatives. Additionally, the Account Manager will engage in client acquisition through outreach efforts including calls and emails.


Key Responsibilities:

  • Effectively communicate with clients and transportation partners.
  • Monitor, document, and manage shipments throughout their entire lifecycle.
  • Proactively inform clients about shipment statuses and provide necessary documentation as it becomes available.
  • Conduct profit and cost analyses for accounts, including generating service reports.
  • Evaluate transportation routes and methods, negotiate pricing, and coordinate with team members.
  • Foster strong working relationships with clients and internal teams.
  • Adhere to specific needs, requests, and standard operating procedures for each account.
  • Coordinate with carriers during the shipping process to ensure timely delivery and service quality.
  • Be adaptable and ready to take on new tasks and responsibilities as required.
  • Gather and analyze data on transportation trends to better understand evolving client needs.

Ideal Candidate Profile:

  • Exceptional organizational skills with the ability to manage multiple tasks simultaneously.
  • Strong communication skills with a commitment to delivering top-tier customer service.
  • Proficient with technology and eager to learn new systems.
  • A collaborative team player willing to assist where necessary.
  • A quick learner who thrives in a fast-paced, dynamic environment.

Qualifications:

  • High School Diploma or Equivalent.
  • Possesses an existing client portfolio.
  • 2-3 years of experience in logistics is required.
  • Preferred background in sales and operations.
  • Ability to communicate professionally with all stakeholders.
  • Highly organized and detail-oriented.
  • Capable of multitasking and problem-solving in a fast-paced setting.
  • Proficient in Microsoft Office and Transportation Management Systems.

Benefits Include:

  • Bonus Incentives
  • Health, Dental, and Vision Insurance
  • 401(k) Company Match
  • Paid Holidays
  • Paid Time Off (PTO)


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