Senior Customer Success Executive

2 weeks ago


Eagan, Minnesota, United States Thomson Reuters Holdings Inc. Full time
About the Role

We are seeking a highly skilled and experienced Senior Customer Success Executive to join our team at Thomson Reuters Holdings Inc. As a Senior Customer Success Executive, you will be responsible for driving customer success and retention for our Enterprise customers.

Key Responsibilities
  • Develop and execute customer success plans to drive customer adoption and retention
  • Build and maintain strong relationships with key customers and stakeholders
  • Identify and prioritize customer needs and develop solutions to meet those needs
  • Collaborate with cross-functional teams to ensure seamless customer experience
  • Monitor and report on customer health and success metrics
Requirements
  • 8+ years of professional experience in customer success or a related field
  • Proven track record of driving customer success and retention
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Experience with customer success tools and technologies
What We Offer
  • Competitive salary and bonus structure
  • Comprehensive benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment


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