Customer Service Representative
4 days ago
Aqua-Tots Swim Schools is a leading provider of high-quality swim lessons for children of all ages. We are committed to creating a fun and engaging experience for our families, while also providing a valuable and life-saving skill.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for delivering exceptional customer service to our families, while also supporting the overall mission and goals of Aqua-Tots.
Key Responsibilities- Greet customers and families with a warm and welcoming smile
- Communicate effectively with potential and existing customers to understand their needs and preferences
- Build strong relationships with families and get to know their names and their children's names
- Handle customer complaints in a professional and courteous manner
- Lead by example and demonstrate a customer-focused approach in every interaction
- Answer sales calls and conduct tours of our facilities
- Enroll children in swim lessons and manage lesson schedules
- Engage with children and families to promote the joy of learning and swimming
- Provide exceptional customer service and support to families
- Strong hospitality and customer service skills
- Availability to work at least two weekday afternoon shifts and Saturdays
- Comfortable multi-tasking and working with computers
- Attention to detail and ability to work in a fast-paced environment
- One year of experience in the hospitality industry or customer service
- Bilingual skills a plus
- $18 per hour to start, with eligible raises at 90 days, 6 months, and 1 year
- Weekly and monthly contests to win prizes and money
- Full-time opportunities after 90 days of employment
- Career advancement opportunities in management
- Paid training and development programs
- Medical and dental benefits
- 401(k) plan
- Quarterly team outings and holiday parties
- Employee and member bonus referral programs
- Educational and enrichment programs
- Employee family swim lesson discount
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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