Customer Service Representative

4 days ago


Horsham, Pennsylvania, United States Aqua-Tots Swim Schools Full time
About Aqua-Tots Swim Schools

Aqua-Tots Swim Schools is a leading provider of high-quality swim lessons for children of all ages. We are committed to creating a fun and engaging experience for our families, while also providing a valuable and life-saving skill.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for delivering exceptional customer service to our families, while also supporting the overall mission and goals of Aqua-Tots.

Key Responsibilities
  • Greet customers and families with a warm and welcoming smile
  • Communicate effectively with potential and existing customers to understand their needs and preferences
  • Build strong relationships with families and get to know their names and their children's names
  • Handle customer complaints in a professional and courteous manner
  • Lead by example and demonstrate a customer-focused approach in every interaction
  • Answer sales calls and conduct tours of our facilities
  • Enroll children in swim lessons and manage lesson schedules
  • Engage with children and families to promote the joy of learning and swimming
  • Provide exceptional customer service and support to families
Requirements
  • Strong hospitality and customer service skills
  • Availability to work at least two weekday afternoon shifts and Saturdays
  • Comfortable multi-tasking and working with computers
  • Attention to detail and ability to work in a fast-paced environment
  • One year of experience in the hospitality industry or customer service
  • Bilingual skills a plus
What We Offer
  • $18 per hour to start, with eligible raises at 90 days, 6 months, and 1 year
  • Weekly and monthly contests to win prizes and money
  • Full-time opportunities after 90 days of employment
  • Career advancement opportunities in management
  • Paid training and development programs
  • Medical and dental benefits
  • 401(k) plan
  • Quarterly team outings and holiday parties
  • Employee and member bonus referral programs
  • Educational and enrichment programs
  • Employee family swim lesson discount
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you



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