Patient Support Specialist

20 hours ago


Horsham, Pennsylvania, United States KellyConnect | Contact Center Solutions Full time
About the Role

We are seeking a highly motivated and empathetic Patient Support Specialist to join our team at KellyConnect | Contact Center Solutions. As a key member of our customer service team, you will play a critical role in supporting eligible cancer patients and their caregivers throughout their treatment journey.

Key Responsibilities
  • Serve as the primary point of contact for patients and caregivers, providing personalized support and guidance through our online case management system.
  • Respond to inquiries and concerns from patients, caregivers, and healthcare providers, utilizing a call guide resource to ensure accurate and timely responses.
  • Coordinate travel and logistics arrangements for patients, ensuring seamless execution and timely reimbursement.
  • Validate patient travel expenditures and provide reimbursement through our third-party supplier partner, adhering to strict SOPs and program requirements.
  • Enter and maintain accurate data and records into our patient management tool, ensuring compliance with program requirements and regulatory standards.
  • Collaborate with internal and external stakeholders to identify operational improvements and enhance the patient experience.
  • Proactively address patient and caregiver needs, demonstrating empathy and compassion throughout the treatment process.
Requirements
  • Associate Degree required; Bachelor's Degree preferred.
  • Minimum 3 years of relevant experience, preferably in pharmaceutical or medical call center environments.
  • Excellent communication and interpersonal skills, with the ability to demonstrate patient empathy and support.
  • Ability to learn and work within IT platforms to document patient cases.
  • Strong problem-solving skills, with the capacity to navigate ambiguous situations and ensure a positive customer experience.
  • Ability to work in a dynamic, fast-paced environment with changing patient and caregiver needs.
About KellyConnect | Contact Center Solutions

KellyConnect | Contact Center Solutions is a leading provider of contact center solutions, dedicated to delivering exceptional service experiences for our clients and their customers. We are committed to fostering a culture of inclusivity, diversity, and employee empowerment, and we welcome applications from talented individuals who share our values.



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