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Customer Service Coordinator
2 months ago
We are seeking a highly organized and communicative Customer Service Administrator to join our team at Frontier Agriculture. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our internal and external customers.
Key Responsibilities:- Coordinate and communicate product availability with suppliers and commercial teams.
- Deal with all incoming delivery queries from customers and ensure we deliver on commitments made.
- Resolve customer queries efficiently and effectively.
- Holding suppliers to account using agreed Service Level Agreements.
- Liaise with commercial teams to resolve customer complaints swiftly and effectively.
- Work with commercial teams to ensure efficient planning and execution of the business to meet customer and supplier requirements.
- Liaise with customers and plan daily work to maximize logistics capacity while achieving a high level of service to customers.
- Work with logistics and internal teams to achieve the best possible balance of service and cost through good planning and communication.
- Strong planning and organizational skills.
- Ability to communicate at every level.
- Excellent written and oral communication skills.
- Good work knowledge of Microsoft Office.
- Ability to work on own initiative, making decisions, managing own workload and time, while developing effective and supportive relationships with colleagues, customers, and suppliers.
- Proven experience of working in a fast-paced environment while maintaining a high level of attention to detail.
- Ability to hold suppliers and third parties to account for service and cost.
- Being able to adopt a flexible approach to work.
- Logistics experience is desirable.
- Proven negotiating experience.
- Experience of meeting deadlines and dealing with pressure associated with these.
- Self-motivated and tenacious.
- An effective team player.
- Strong customer focus.
- Have a natural positive, can-do attitude.
- Promote equality and diversity through your attitude and behavior.
- Competitive salary.
- Contributory pension plan of up to 7%.
- Salary Exchange Benefits (Holiday Purchase, Cycle to Work).
- Employee Discounts Programme.
- Life Assurance of 3x Salary.
- 25 Days Holiday.
- Employee Assistance Programme.
- Free Parking on site.
- Learning and Development Opportunities.
