Retail Customer Service Associate
1 week ago
Job Summary:
The Store Consultant will provide exceptional customer service to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer service focused team member will be knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping.
Key Responsibilities:
- Take orders, coordinate activities in the Store, provide pricing and product information, and recommend appropriate FedEx Office products and services.
- Operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
- Follow instructions of supervisors and assist other team members in performing store functions.
- Assist in the training of store team members.
- Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer.
- Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
- Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
- Stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage.
- Take preemptive action to prevent errors and waste.
- Complete required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits.
Requirements:
- High school diploma or equivalent education.
- 6+ months of specialized experience.
- Excellent verbal and written communication skills.
Working Conditions:
- Ability to stand during entire shift, excluding meal and rest periods.
- Ability to move and lift 55 pounds.
- Ability, on a consistent basis, to bend/twist at the waist and knees.
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure.
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
- Ability, on a consistent basis, to work with minimal supervision.
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