Global Customer Growth Manager

6 days ago


San Francisco, California, United States Atlassian Full time

Welcome to Atlassian

We are seeking a highly skilled Global Customer Growth Manager to join our team.

Key Responsibilities:

  • Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
  • Experience guiding complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.
  • Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.

Requirements:

  • 8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio.
  • Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
  • Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.

Salary Range:

$142,600 - $190,100 depending on location.



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