Housekeeping Operations Manager

1 day ago

Reno, Nevada, United States Meruelo Group Full time
Job Title: Housekeeping Tower Manager

The Grand Sierra Resort and Casino is seeking a highly skilled and experienced Housekeeping Tower Manager to join our team. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and service in our guest rooms and public areas.

Key Responsibilities:
  • Direct and coordinate the daily operations of the housekeeping tower to ensure guest rooms and other specified areas are cleaned to the pre-determined standards.
  • Inspect VIP, site rooms, and returning preventive maintenance rooms to ensure they meet our high standards.
  • Uphold consistent inspections of clean/vacant rooms for cleanliness, maintenance problems, and ensure exceptional service and quality of housekeeping while promoting a safe work environment.
  • Effectively work within the department to identify, communicate, and dispatch work orders, guest service items, and guest opportunities.
  • Responsible for maintaining quality and performance standards and assuring levels of service meet or exceed hotel standards.
  • Conduct inspections of hallways, guest rooms, linen closets, stairwells, and recommend repairs and upgrades when needed.
  • Accountable for maintaining inventory levels of furnishings and supplies.
  • Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
  • Stays up to date on OSHA and safety standards within the housekeeping department.
  • Reports any safety hazards, concerns, or incidents to appropriate management.
  • Coordinates with the Housekeeping Manager for the preventative maintenance and deep cleaning schedule of rooms.
  • Ensure all team members always meet appearance standards.
  • Continuously monitor the LMS system to ensure that guest room status is updated.
  • Review room discrepancies and out of order reservations periodically and follow up as necessary.
Requirements:
  • Minimum of 21 years of age.
  • Must be proficient in Microsoft Office Products including Outlook, Word, & Excel.
  • Working knowledge of property management system including Amadeus or similar.
  • Champion of Guest Service and building positive team spirit.
  • Excellent communication skills both written and oral.
  • Must possess interpersonal skills to deal effectively with business contacts and team members at all levels of the company.
Physical Demands:

While performing the duties of this job, the team member is constantly standing, kneeling, walking, reaching, twisting, grasping, lifting, listening, using computer, telephone, and speaking. Frequently using wrist motion, dexterity, eye-hand coordination, and writing, typing on computer keyboard. Must be able to lift, push, or pull up to 25 pounds on an occasional basis. Must be able to stand and walk the floors of the hotel for at minimum 85% of all their shifts.

Work Environment:

Work performed indoors, in climate-controlled environment. The noise level in the work environment is usually loud. Team Member may be exposed to odor and secondhand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be flexible to work all shifts including holidays, nights, weekend hours, and overtime as business needs dictate.

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