Housekeeping Associate

5 days ago


Reno, Nevada, United States Sonesta International Hotels Full time
Job Summary

The Room Attendant (RA) plays a vital role in ensuring the cleanliness and comfort of our guests' rooms and public spaces. As a key member of the Housekeeping Management Team, you will work diligently to maintain the highest standards of quality and service.

Key Responsibilities
  • Deliver exceptional service to guests by ensuring their rooms are clean, comfortable, and well-stocked.
  • Respond promptly to guest complaints and special requests, taking corrective action to achieve complete guest satisfaction.
  • Clean and service assigned rooms or areas according to established standards and procedures, including making beds, dusting, vacuuming, and sanitizing bathrooms.
  • Notify supervisors when service is completed, allowing rooms to be sold or occupied.
  • Monitor laundry supplies and equipment to ensure they are sufficient and in working order, operating washers and dryers according to hotel standards and manufacturers' guidelines.
  • Minimize waste of supplies and amenities within all areas of housekeeping.
  • Assist with deep cleaning projects and report needed repairs or unsafe conditions to supervisors.
  • Handle lost and found items according to established procedures.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Requirements and Qualifications
  • Previous housekeeping experience preferred.
  • Ability to speak, read, and write fluent English is preferred; other languages beneficial.
  • Basic reading, writing, and mathematical abilities are preferred.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting, or pulling items weighing up to 75 pounds.
  • Will be required to regularly use commercial cleaning chemicals.
  • Will be required to work mornings, evenings, weekends, and holidays.
Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees, including:

  • Medical, dental, and vision insurance.
  • Health Savings Account with company match.
  • 401(k) retirement plan with company match.
  • Paid vacation and sick days.
  • Sonesta hotel discounts.
  • Educational assistance.
  • Paid parental leave.
  • Company-paid life insurance.
  • Company-paid short-term and long-term disability insurance.
  • Various employee perks and discounts.


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