IT Support Specialist

3 days ago


New York, New York, United States Databricks Full time

{"Mission": "As a member of the IT Support Engineering team at Databricks, you will work with users globally to improve productivity by resolving technical issues and ensuring the best possible user experience. You will provide exceptional customer service in your interactions with all Brickster's through tickets, walkups, pings, and every interaction.", "Outcomes": "You will support our core platforms - user support, ticketing, procurement, and provisioning. You will document all processes and update current documentation for established processes. You will complete and document assigned project work and provide updates to ensure accuracy. You will work with other Information technology team members to improve efficiency by implementing new processes, tools, and automation. You will be an ambassador for the IT organization with our internal customers. You will provide the very best customer service experience for all employees with your knowledge in technology, abilities resolving support requests, educating, and sharing knowledge with our workforce. You will maintain the asset inventory system and ensure all hardware/software allocations are logged.", "Competencies": "You will have experience working on a high volume ticketing system. You will have experience supporting customer IT needs within a global team supporting multiple regions and time zones. You will have in-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Chrome OS, Windows 10, and SaaS applications (Okta, Google Workspaces, O365). You will provide other services to reduce tickets and ticket closure times. You will work with partners to find efficiencies and implement improvements to our internal systems. You will have working knowledge with securing/management of endpoints using JAMF / InTune.", "Benefits": "You will have comprehensive health coverage including medical, dental, and vision. You will have a 401(k) Plan. You will have equity awards. You will have flexible time off. You will have paid parental leave. You will have family planning. You will have gym reimbursement. You will have an annual personal development fund. You will have work headphones reimbursement. You will have an Employee Assistance Program (EAP). You will have business travel accident insurance.", "About Databricks": "At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.", "Language": "en"}



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