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Exchange Support Specialist
2 months ago
Lincoln Computer Services is seeking a highly skilled Exchange Support Professional to join our team. As a key member of our IT department, you will be responsible for providing level 2 and 3 support for users with messaging issues in an Exchange O365 hybrid environment.
Key Responsibilities- Provide expert-level support for users with messaging issues, utilizing Service Now ticketing system.
- Collaborate with the Exchange messaging team and Service Desk management to promote efficient collaboration on messaging issues.
- Develop and maintain documentation to assist Level 1 and Level 2 Help Desk personnel in resolving messaging issues.
- Recommend and implement changes to streamline messaging-related user interfaces.
- Extensive experience with hybrid Exchange on-prem/Office 365 cloud environment.
- Proficient with E-Mail security/spam protection/email firewall technologies, including Proofpoint email firewall security gateway.
- Knowledgeable with Office 365 administration of applications such as OneDrive, O365 Advanced Threat Protection, Teams, O365 Groups, and O365 Management APIs.
- Expertise in troubleshooting and working knowledge of various email clients connected to Exchange.
- Strong understanding of Active Directory and Windows file system.
- Excellent interpersonal and communication skills.
Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider serving New York City and Long Island, New York. We offer a collaborative and dynamic work environment with opportunities for growth and development.
