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Customer Service Representative

2 months ago

Nashville, Tennessee, United States Tennessee Housing Development Agency Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at the Tennessee Housing Development Agency. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and in-person
  • Resolve customer complaints and issues in a professional and courteous manner
  • Process customer transactions, including payments and account updates
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date on company policies, procedures, and regulatory requirements
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer service experience, preferably in mortgage servicing
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in Microsoft Office and ability to learn new software systems
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. We also offer opportunities for professional growth and development, including training and education programs.