Customer Service Director

4 days ago


Houston, Texas, United States Hirebridge Organic Full time
Job Overview

This full-time position is available at Hirebridge Organic as a Customer Service Manager. The estimated annual salary for this role is approximately $65,000.

Responsibilities
  • The successful candidate will oversee all customer service representatives, ensuring exceptional client experience and adherence to company policies.
  • They will be responsible for driving quality and consistency while adapting to a changing environment, addressing customer complaints, and providing professional communications with customers and vendors.
  • The Customer Service Manager will manage employees by assigning tasks, issuing duty lists, and performing as a backup when needed.
  • They will also interview, hire, and address issues with customer service representatives, assist in performance management, approve time records, PTO requests, and expense reports.


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