Director of Customer Support Services

3 weeks ago


Houston, Texas, United States IntelliPro Group Inc. Full time
We are currently seeking an experienced Customer Support Director to join our team. As a key member of our organization, you will be responsible for leading and overseeing all aspects of customer support, including service operations, warranty management, and customer relations. This is an exciting opportunity to leverage your skills and experience to drive business growth and improve customer satisfaction.

As Director of Customer Support Services, you will have the opportunity to develop and implement effective service strategies, manage a team of customer support specialists, and collaborate with cross-functional teams to resolve customer issues. Your exceptional leadership and communication skills will enable you to build strong relationships with customers, colleagues, and stakeholders. In return, you will receive a competitive salary of around $90,000-$120,000 per year, as well as a comprehensive benefits package and opportunities for career advancement.

Responsibilities Include:
  • Leading and managing the customer support team to achieve high levels of customer satisfaction and resolution rates.
  • Developing and implementing effective service strategies to drive business growth and improve customer loyalty.
  • Collaborating with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Managing customer data and analytics to inform business decisions and optimize service operations.


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