Customer Service and Relations Director

4 days ago


Houston, Texas, United States Eco-Life Employment Group Full time
Job Overview

We are looking for a skilled Customer Service and Relations Director to join our team at Eco-Life Employment Group. As a key leader, you will be responsible for managing our retail stores, ensuring excellent customer service, and driving business growth.

About the Job:

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Manage multiple locations, including staffing, operations, and performance metrics
  • Collaborate with cross-functional teams to achieve business objectives
  • Identify areas for process improvement and implement changes
  • Build and maintain relationships with customers, vendors, and partners

Responsibilities:

  • Manages numerous locations and meets with direct reports and other departments to review operational practices
  • Assesses progress and provides direction on action plans for resolving issues
  • Ensures compliance with business rules and regulations

Qualifications:

  • High school diploma or G.E.D. equivalent from an accredited institution
  • Minimum five (5) years of supervisory or managerial experience in a customer service/relations environment role
  • Experience in toll road authority operations, including tag and violation operations, and handling escalated accounts

Compensation: $90,000 - $120,000 per year, depending on experience



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