Customer Service and Relations Director
4 days ago
We are looking for a skilled Customer Service and Relations Director to join our team at Eco-Life Employment Group. As a key leader, you will be responsible for managing our retail stores, ensuring excellent customer service, and driving business growth.
About the Job:
- Develop and implement strategies to improve customer satisfaction and loyalty
- Manage multiple locations, including staffing, operations, and performance metrics
- Collaborate with cross-functional teams to achieve business objectives
- Identify areas for process improvement and implement changes
- Build and maintain relationships with customers, vendors, and partners
Responsibilities:
- Manages numerous locations and meets with direct reports and other departments to review operational practices
- Assesses progress and provides direction on action plans for resolving issues
- Ensures compliance with business rules and regulations
Qualifications:
- High school diploma or G.E.D. equivalent from an accredited institution
- Minimum five (5) years of supervisory or managerial experience in a customer service/relations environment role
- Experience in toll road authority operations, including tag and violation operations, and handling escalated accounts
Compensation: $90,000 - $120,000 per year, depending on experience
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