Customer Service Representative

4 days ago


Wilmington, North Carolina, United States The Sherwin-Williams Company Full time
Customer Service Specialist

At The Sherwin-Williams Company, we're looking for a skilled Customer Service Specialist to join our team. As a key member of our sales team, you'll be responsible for providing exceptional customer service, answering questions about our products, and recommending solutions to meet our customers' needs.

Key Responsibilities:
  • Provide excellent customer service, ensuring maximum client satisfaction
  • Answer customer questions about Sherwin-Williams products and recommend solutions
  • Process sales transactions accurately and consistently
  • Meet sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull products from the sales floor or warehouse
  • Tint and mix products to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales
Requirements:
  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment
  • Must be able to read, write, comprehend, and communicate in English and Spanish
  • Must be able to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally
  • Must be willing to work all scheduled hours, including evenings and weekends
Preferred Qualifications:
  • Valid, unrestricted driver's license
  • High school diploma or GED
  • At least one year of experience in a delivery, retail, or customer service position
  • Previous work experience selling paint and paint-related products
  • Previous work experience operating tinting and mixing equipment


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