IT Service Engineer

1 week ago


Cedar Rapids, Iowa, United States Wix Full time
Job Overview

We are seeking a skilled IT Support Engineer who possesses a comprehensive understanding of our complex technical services and excels in providing outstanding hands-on IT support to our international teams. This role requires exceptional problem-solving and communication skills, alongside a robust technical knowledge of IT systems, networks, and software applications.

Key Responsibilities

As an IT Support Engineer, your responsibilities will include:

  • Promptly addressing global IT inquiries received through our support system.
  • Configuring and maintaining all IT hardware and services, including computers, network devices, conference room technology, security systems, and back-office solutions.
  • Overseeing the installation, upgrades, and troubleshooting of Windows and macOS endpoints using mobile device management tools.
  • Designing and enhancing AI-driven solutions, such as advanced AI bot functionalities.
  • Ensuring a dependable local network infrastructure for our customer care teams, facilitating uninterrupted business operations.
  • Conducting thorough root cause analyses of recurring technical challenges, identifying root issues, and recommending long-term solutions to mitigate future occurrences.
  • Developing technical documentation, guides, and knowledge base articles for internal reference and providing necessary training to staff.
  • Proactively identifying opportunities to improve IT services and leading these initiatives to fruition with a high degree of autonomy.
  • Being available for flexible out-of-hours work when on-call responsibilities or IT maintenance tasks arise.
Qualifications

The ideal candidate will possess:

  • A minimum of 5 years of experience in IT Support Engineering.
  • Exceptional customer service skills, with a strong attention to detail and commitment to follow-up.
  • A solid understanding of networking principles and the ability to troubleshoot onsite issues effectively.
  • Mandatory participation in a monthly on-call IT Support rotation.
  • A passion for IT Engineering and a desire to learn new technologies.
  • A dedication to providing superior customer support within a complex, global organization.
  • Proficiency in identifying issues and devising solutions, showcasing strong problem-solving capabilities.
  • A proactive approach to seeking process improvement opportunities through automation.
Additional Information

Our IT Team is dedicated to delivering technical assistance and support to employees regarding computers, servers, hardware, software, and events on a global scale. We manage everything from configuration to control and maintenance, troubleshooting, and monitoring, utilizing the latest technology for device management services and automation.

Working Shift: This position requires onsite attendance from Monday to Friday, during standard business hours.

In addition to a competitive compensation package and opportunities for professional development, we offer comprehensive benefits to support the well-being and financial security of our employees.



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