National Account Customer Care Specialist

4 weeks ago

Troy, Ohio, United States Hobart Brothers Company Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our National Accounts team. As a key member of our team, you will be responsible for providing exceptional customer service to our national account customers, ensuring timely and accurate execution of contract programs, and working closely with cross-functional teams to improve processes and productivity.

Responsibilities:
  • Serve as the single source contact with targeted chains and key accounts, ensuring timely and accurate execution of contract programs.
  • Work with the Key Accounts Sales Team and Hobart Field Organization to minimize and/or resolve service issues.
  • Facilitate business reviews with assigned key accounts and oversee the management of customer expectations regarding SLA expectations.
  • Assist in forecasting and planning renewals and contracts based on shifting customer trends.
  • Provide timely invoicing and accurate customer-sensitive analysis to Corporate/Field Organization regarding Service Product processing and problem resolution.
  • Set up and maintain pricing policies for the field technicians to process time and material service accurately and efficiently.
  • Efficiently communicate customer requirements to the field technicians to ensure proper execution at the time of service.
  • Work with customer and credit to resolve any financial situations.
  • Manage 3rd vendor relationships through key accounts, ensuring proper procedures are being followed by Hobart Offices.
  • Provide outstanding customer service through professional phone skills, emails, and team involvement.
Requirements:
  • Bachelor's Degree and 2 years customer service experience.
  • Proficient with Microsoft Office Products, including Outlook, Word, and Excel.
  • Requires strong interpersonal skills working with internal and external customers.
Preferred Skills:
  • Understanding and experience with USA, 80/20, PLS, MRD, and In-Lining.
  • Experience creating training materials for new/improved processes/procedures.
  • Experience with National Multi-Million dollar organizations.
What We Offer:
  • Competitive pay.
  • Great insurance options with low premiums.
  • Paid vacation and holidays.
  • 401K with company match.
  • Extensive on-the-job training.
  • Safety-conscious work environment.

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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