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Patient Registration Specialist
2 months ago
We are seeking a highly organized and detail-oriented Patient Registration Specialist to join our team at Covenant Health (Tennessee). As a key member of our healthcare team, you will be responsible for coordinating the centralized scheduling of outpatient diagnostic and surgical procedures, ensuring accurate collection and data entry of financial and demographic information, and verifying benefits and pre-certification requirements.
Key Responsibilities- Collect and process co-payments and deposits, generating receipts and delivering cash transactions to the cashier for proper posting.
- Maintain confidentiality of patient information and recommend updates to policies and procedures to increase efficiency and promote data integrity.
- Notify the Financial Counselor of potential self-pay, workers' compensation, or non-covered procedures, and make patient type changes based on information from Medical Records Staff and/or Care Coordinators.
- Schedule operative and diagnostic procedures, document each scheduled procedure/event, and notify departments of special resources required.
- Verify insurance benefits and pre-certification from third-party payers, and provide necessary documentation to DHS and Med Assist staff for patients in need of financial assistance or TennCare enrollment.
- Gather demographic, medical, and financial information for scheduling, registration, and verification of patient accounts, and enter verification and pre-certification notes.
- Participate in quality improvement initiatives and analyze claims denial data to improve collections, relations with insurance companies, and workflow processes.
- Report procedural changes and updates to leadership, and maintain knowledge of regulatory and insurance requirements.
- Ensure the registration process is handled professionally, maintaining a registration accuracy rate of 95-100%.
- Explain necessary information to patients and families, such as consent for treatment, advance directives, and billing and payment policies.
- Direct, escort, and/or provide wheelchair assistance to patients upon completion of the registration process.
- Perform pre-registration processes by phone and mail, advising patients of co-pay or deductible amounts due upon admission.
- Maintain an accurate bed board using the computerized bed tracking system, and coordinate with Nursing Services the flow of inpatient and observation patient admissions.
- Display competence in using Information Computer Systems, including DeRoyal, HBOC, Account Link, and Medifax.
- Update schedules daily of unexpected procedures, cancellations, or changes, and communicate with affected individuals.
- Show initiative to cross-train in all duties related to scheduling, registration, verification, and pre-certification.
- Prepare patient account folders by scanning and indexing documents using the optical imaging system.
- Utilize resources appropriately, and activate manual systems for computer network downtime.
- Coordinate scheduling of classrooms for meetings, conferences, and ensure confirmation of dates and times.
We are seeking a candidate with a minimum of one year of experience in a hospital or financial setting, or a minimum of three years of total customer-facing/customer service experience. A Bachelor's degree in a directly-related field is preferred.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
