Customer Service Expert

2 days ago


Wichita, Kansas, United States Mass Markets Full time

About the Role: We are seeking a skilled Contact Center Representative to join our team at Mass Markets. The ideal candidate will have excellent communication skills and be able to handle inbound and outbound contacts professionally.

Key Responsibilities:

  • Ensure first call resolution through problem-solving and effective call handling.
  • Research systems to find missing information as applicable.
  • Coordinate with other departments to resolve issues when needed.
  • Document and process customer claims in appropriate systems.
  • Lead fact-finding discussions to determine the best options for the customer.

What We Offer:

  • A competitive estimated salary of $45,000 - $60,000 per year, based on location and experience.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Ongoing training and development opportunities.


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