Customer Service Leadership Expert

7 days ago


Wichita, Kansas, United States Mass Markets - MCI Company Full time
About Us

MCI, a leading Business Process Outsourcing (BPO) company, delivers tailored solutions to meet diverse client needs.

Job Overview

We are seeking a skilled Customer Service Supervisor for a full-time position in Wichita, KS. As a key member of our team, you will be responsible for providing exceptional customer service and leadership.

Key Responsibilities:
  • Lead a team of customer service representatives to achieve high-quality service delivery and performance targets.
  • Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
  • Collaborate with other departments to ensure seamless operations and efficient processes.
Requirements

To succeed in this role, you will need:

  • A strong background in customer service and leadership.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to work effectively in a fast-paced environment.
What We Offer

In addition to a competitive salary, we offer a range of benefits, including:

  • Medical, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Generous paid time off and holidays.

Estimated salary: $55,000 - $65,000 per year, based on experience and qualifications.


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