Customer Service Leadership Expert
7 days ago
MCI, a leading Business Process Outsourcing (BPO) company, delivers tailored solutions to meet diverse client needs.
Job OverviewWe are seeking a skilled Customer Service Supervisor for a full-time position in Wichita, KS. As a key member of our team, you will be responsible for providing exceptional customer service and leadership.
Key Responsibilities:- Lead a team of customer service representatives to achieve high-quality service delivery and performance targets.
- Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
- Collaborate with other departments to ensure seamless operations and efficient processes.
To succeed in this role, you will need:
- A strong background in customer service and leadership.
- Excellent communication, problem-solving, and analytical skills.
- Ability to work effectively in a fast-paced environment.
In addition to a competitive salary, we offer a range of benefits, including:
- Medical, dental, and vision insurance.
- Retirement savings plan with company match.
- Generous paid time off and holidays.
Estimated salary: $55,000 - $65,000 per year, based on experience and qualifications.
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