Customer Service Expert

3 days ago


Wichita, Kansas, United States Mass Markets Full time
Job Description

We are seeking a skilled Customer Service Expert to join our team at Mass Markets. As a key member of our customer support team, you will play a critical role in ensuring exceptional customer experiences.

Main Responsibilities:
  • Handle inbound and outbound contacts with courtesy, timeliness, and professionalism.
  • Ensure first call resolution through effective problem-solving and call handling.
  • Research systems to obtain missing information as necessary.
  • Collaborate with other departments to resolve issues when applicable.
  • Accurately document and process customer claims in relevant systems.

Benefits: Competitive estimated salary range is $40,000 - $60,000 per year, depending on location and experience. Benefits may include health insurance, retirement plan, paid time off, and opportunities for professional growth and development.



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