Customer Service Representative

7 days ago


Wichita, Kansas, United States Mass Markets Full time
Job Overview

MCI is seeking a Customer Service Representative to join our team in Wichita, KS. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through phone, email, and chat interactions.

About the Role

This is an entry-level position that requires no prior experience. We provide comprehensive training to ensure your success in this role. You will work in a fast-paced environment with a dynamic team of professionals who are passionate about delivering excellent customer experiences.

Responsibilities
  • Provide timely and effective solutions to customer inquiries via phone, email, and chat.
  • Utilize knowledge base and training to accurately answer customer questions and resolve issues.
  • Listen to customers, understand their needs, and respond accordingly.
  • Collaborate with internal teams to resolve complex issues and escalate as needed.
  • Document customer interactions and update systems accordingly.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and problem-solving skills.
  • Ability to multitask and prioritize tasks effectively.
  • Basic knowledge of Microsoft Office Suite.
  • Strong customer service orientation and enthusiasm for helping others.
Benefits
  • $11-$14 per hour, commensurate with experience.
  • Paid time off and holidays.
  • Opportunities for advancement and professional growth.
  • A fun and dynamic work environment.
  • Access to state-of-the-art technology and training resources.
About MCI

MCI is a leading provider of business process outsourcing services, offering a range of solutions to help businesses succeed. Our team of experts is dedicated to delivering exceptional results and exceeding client expectations.



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