Operations Center Specialist

4 weeks ago

San Francisco, California, United States Eastridge Full time
Job Summary

Eastridge Workforce Solutions is seeking a highly skilled Operations Center Specialist to join our team. As a key member of our operations team, you will be responsible for monitoring, correlating, classifying, escalating, and managing situations that may impact our employees, assets, and drivers.

Key Responsibilities:

  • Answering credible threat calls from employees in field locations, assessing the situation, and looping in necessary parties
  • Using social media listening tools, traditional media, and other tools to monitor, track, and analyze events that may impact our customers or employees
  • Communicating market incidents to impacted teams in a timely and clear manner
  • Monitoring tools for incidents impacting employees traveling for work and communicating broadly when necessary
  • Using social listening tools to evaluate incidents occurring in proximity to field locations and notifying necessary teams
  • Communicating with large audiences, including varying degrees of seniority
  • Meticulously documenting incident alerts in real-time
  • Responding professionally and quickly to internal feedback and inquiries

Requirements:

  • BA/BS or equivalent experience
  • 1+ years of experience as a business data specialist or performing similar functions
  • Experience supporting 24/7 operations
  • Experience working with sensitive information
  • Ability to make independent decisions within a broad procedural framework
  • Ability to multi-task and meet short-term and high-intensity deadlines
  • Ability to contribute to and thrive in a collaborative team environment
  • Ability to work autonomously and function in a schedule working alone
  • Strong organizational and follow-up skills
  • Self-sufficient, highly motivated, with a desire to learn new technologies and industries
  • Ability to thrive in a fast-paced work environment with consistency and reliability
  • Genuinely excited and enthusiastic about learning and pushing technical limits
  • Strong verbal and written communication with excellent English spelling and vocabulary
  • Maintain an affinity for technology solutions (hardware & software)
  • Brilliant internet research and social media skills
  • Knowledge of and interest in monitoring ongoing current events

About Eastridge:

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds.

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