Operations Center Specialist
2 days ago
Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities.
We are seeking an Operations Center Specialist to join our team. As a key member of our operations team, you will be responsible for providing a central point to monitor, correlate, classify, escalate, and manage situations that may impact our company's employees, assets, and drivers.
Key Responsibilities:
- Answering Credible Threat calls from Employees in field locations, assessing the situation using both tools and processes and looping in all necessary parties
- Using Social Media Listening tools, traditional media, slack, and other tools for timely and efficient monitoring, tracking, assessing, and analysis of events that may impact or have the potential to impact the company's customers or employees
- Communicating market incidents to impacted teams in a timely and clear manner to advise on necessary action for the market
- Monitoring tools for incidents impacting employees traveling for work, communicating broadly when necessary
- Using Social Listening tools to evaluate incidents occurring in proximity to Field Locations, notifying the necessary teams, guiding on necessary actions, and attending incident management team meetings
- Communicating with large audiences, including varying degrees of seniority
- Meticulously and accurately document incident alerts in real-time
- Respond professionally and quickly to internal feedback and inquiries
Requirements:
- BA / BS or equivalent experience
- 1 + years experience as a business data specialist or performing similar functions
- Experience supporting 24/7 operation
- Experience working with sensitive information
- Ability to make independent decisions within a broad procedural framework
- Ability to multi-task and meet short-term and high-intensity deadlines
- Be able to contribute to and thrive in a collaborative team environment
- Be able to work autonomously and function in a schedule working alone
- Have strong organizational and follow-up skills
- Self-sufficient, highly motivated, with desire to learn new technologies and industries
- Ability to thrive in a fast-paced work environment with consistency and reliability
- Genuinely excited and enthusiastic about learning and pushing technical limits / finding new solutions to old problems
- Strong verbal and written communication with excellent English spelling and vocabulary
- Maintain an affinity for technology solutions (hardware & software)
- Brilliant internet research and social media skills
- Knowledge of and interest in monitoring ongoing current events
Bonus Points:
- Previous experience in emergency/incident management, business continuity, or related fields
- Experience in ride-sharing or start-up environment
- Experience in Safety and/or de-escalation is a plus
Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.
Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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