Operations Center Specialist

2 days ago

San Francisco, California, United States Eastridge Workforce Solutions Full time
Job Title: Operations Center Specialist

Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities.

We are seeking an Operations Center Specialist to join our team. As a key member of our operations team, you will be responsible for providing a central point to monitor, correlate, classify, escalate, and manage situations that may impact our company's employees, assets, and drivers.

Key Responsibilities:

  • Answering Credible Threat calls from Employees in field locations, assessing the situation using both tools and processes and looping in all necessary parties
  • Using Social Media Listening tools, traditional media, slack, and other tools for timely and efficient monitoring, tracking, assessing, and analysis of events that may impact or have the potential to impact the company's customers or employees
  • Communicating market incidents to impacted teams in a timely and clear manner to advise on necessary action for the market
  • Monitoring tools for incidents impacting employees traveling for work, communicating broadly when necessary
  • Using Social Listening tools to evaluate incidents occurring in proximity to Field Locations, notifying the necessary teams, guiding on necessary actions, and attending incident management team meetings
  • Communicating with large audiences, including varying degrees of seniority
  • Meticulously and accurately document incident alerts in real-time
  • Respond professionally and quickly to internal feedback and inquiries

Requirements:

  • BA / BS or equivalent experience
  • 1 + years experience as a business data specialist or performing similar functions
  • Experience supporting 24/7 operation
  • Experience working with sensitive information
  • Ability to make independent decisions within a broad procedural framework
  • Ability to multi-task and meet short-term and high-intensity deadlines
  • Be able to contribute to and thrive in a collaborative team environment
  • Be able to work autonomously and function in a schedule working alone
  • Have strong organizational and follow-up skills
  • Self-sufficient, highly motivated, with desire to learn new technologies and industries
  • Ability to thrive in a fast-paced work environment with consistency and reliability
  • Genuinely excited and enthusiastic about learning and pushing technical limits / finding new solutions to old problems
  • Strong verbal and written communication with excellent English spelling and vocabulary
  • Maintain an affinity for technology solutions (hardware & software)
  • Brilliant internet research and social media skills
  • Knowledge of and interest in monitoring ongoing current events

Bonus Points:

  • Previous experience in emergency/incident management, business continuity, or related fields
  • Experience in ride-sharing or start-up environment
  • Experience in Safety and/or de-escalation is a plus

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

  • Operations Center Specialist

    3 hours ago

    San Francisco, California, United States PEAK Technical Staffing USA Full time

    Operations Center SpecialistWe are seeking a highly skilled Operations Center Specialist to join our Incident Response team at PEAK Technical Staffing USA. As a key member of our team, you will be responsible for monitoring and managing situations that could impact our employees, assets, and drivers.Key Responsibilities:Respond to Threat Calls: Assess...

  • Operations Center Specialist

    3 days ago

    San Francisco, California, United States Eastridge Workforce Solutions Full time

    Job Title: Operations Center SpecialistEastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities.Job Summary:We are seeking an Operations Center Specialist to join our team. The successful candidate will be responsible for providing a central point...

  • Data Center Operations Specialist

    7 hours ago

    San Francisco, California, United States Amazon Data Services, Inc. Full time

    About the RoleWe are seeking a highly skilled Data Center Operations Specialist to join our team at Amazon Data Services, Inc. As a key member of our Data Center Engineering Operations team, you will play a critical role in maintaining and operating our critical infrastructure systems to ensure 99.999% uptime of our cloud computing portfolio.Key...

  • Data Center Operations Specialist

    4 weeks ago

    San Francisco, California, United States Amazon Data Services, Inc. Full time

    About the RoleWe are seeking a highly skilled Data Center Operations Specialist to join our team at Amazon Data Services, Inc. This is a unique opportunity to work with cutting-edge technology and be part of a dynamic team that drives innovation in the cloud computing industry.Key ResponsibilitiesDrive projects with moderate complexity to ensure timely...

  • Data Center Operations Specialist

    4 days ago

    San Francisco, California, United States Yoh Full time

    Data Center Technician Job DescriptionYoh's client is seeking a skilled Data Center Technician to join their team in Chicago, IL. As a Data Center Technician, you will be responsible for ensuring all activities in the Data Center and Access Centers adhere to established procedures and industry best practices.Key Responsibilities:Serve as the first line of...

  • City Center Specialist

    4 weeks ago

    San Francisco, California, United States Grupo Cosentino Full time

    About the RoleWe are seeking a highly motivated and experienced City Center Specialist to join our team at Cosentino. As a City Center Specialist, you will be responsible for assisting with the day-to-day operations in our Cosentino City showroom, providing exceptional customer service, and generating sales leads.Key ResponsibilitiesAssist with the...

  • Data Center Operations Specialist

    3 weeks ago

    San Jose, California, United States Virtusa Full time

    Data Center Operations SpecialistWe are seeking a highly skilled Data Center Operations Specialist to join our team at Virtusa. As a Data Center Operations Specialist, you will be responsible for ensuring the smooth operation of our data center infrastructure, including Linux environments, network equipment, and server installations.Key...

  • Call Center Operations Manager

    3 weeks ago

    San Francisco, California, United States Mission Neighborhood Health Center Full time

    Job Title: Call Center SupervisorMission Neighborhood Health Center (MNHC) is a leading provider of healthcare services in San Francisco, dedicated to delivering high-quality care to our diverse patient population. We are seeking a highly skilled Call Center Supervisor to join our team and play a critical role in ensuring seamless communication between...

  • Data Center Operations Manager

    1 month ago

    San Francisco, California, United States Amazon Data Services, Inc. Full time

    About the RoleWe are seeking a highly skilled Data Center Manager to join our expanding Infrastructure Operations team at Amazon Web Services (AWS). As a key member of our team, you will be responsible for ensuring the overall availability and reliability of our data center operations, meeting or exceeding defined service levels.The ideal candidate will have...

  • Data Center Operations Manager

    2 weeks ago

    San Francisco, California, United States Amazon Data Services, Inc. Full time

    About the RoleWe are seeking a highly skilled Data Center Manager to join our expanding Infrastructure Operations team at Amazon Web Services (AWS). As a Data Center Manager, you will play a critical role in ensuring the overall availability and reliability of our data center operations, meeting or exceeding defined service levels.Key ResponsibilitiesLead...

  • Call Center Operations Manager

    4 weeks ago

    San Francisco, California, United States Mission Neighborhood Health Center Full time

    Job Title: Call Center SupervisorMission Neighborhood Health Center (MNHC) is a leading provider of healthcare services in San Francisco, dedicated to delivering high-quality care to diverse communities. We are seeking a skilled Call Center Supervisor to join our team and play a critical role in ensuring seamless patient interactions.Job Summary:The Call...

  • Logistics Operations Specialist

    3 weeks ago

    San Diego, California, United States RIVET OPERATIONS COMPANY LLC Full time

    Job Title: Logistics Operations SpecialistRivet Operations Company LLC is seeking a highly skilled Logistics Operations Specialist to join our team in San Diego, CA. As a Logistics Operations Specialist, you will be responsible for providing logistics support to our naval operations, including financial management, inventory management, and supply chain...

  • Call Center Operations Manager

    3 weeks ago

    San Francisco, California, United States Mission Neighborhood Health Center Full time

    Job Title: Call Center SupervisorMission Neighborhood Health Center (MNHC) is a leading provider of healthcare services in San Francisco, dedicated to delivering high-quality care to diverse communities. We are seeking a highly skilled Call Center Supervisor to join our team and play a critical role in ensuring seamless patient interactions.Job Summary:The...

  • Data Center Operations Manager

    7 hours ago

    San Francisco, California, United States Amazon Data Services, Inc. Full time

    About the RoleAmazon Web Services (AWS) is seeking a highly skilled Data Center Operations Manager to join our expanding Infrastructure Operations team. As a key member of our team, you will be responsible for ensuring the overall availability and reliability of our data center operations, meeting or exceeding defined service levels.The ideal candidate will...

  • City Center Specialist

    4 days ago

    San Francisco, California, United States Grupo Cosentino Full time

    About the RoleWe are seeking a highly motivated and experienced City Center Specialist to join our team at Cosentino. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer experiences, generating sales leads, and working closely with our local sales team to convert leads into sales.Key...

  • Security Operations Center Specialist

    4 days ago

    San Mateo, California, United States Security Industry Specialists Full time

    About this position:Job Title: SOC Security SpecialistDepartment: OperationsLocation: San Mateo, CAEmployment Type: FlexSchedule: Day/Swing open availabilityAbout us: Security Industry Specialists (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our...

  • Security Operations Center Specialist

    4 weeks ago

    San Mateo, California, United States Security Industry Specialists Full time

    About this position:Job Title: SOC OperatorDepartment: OperationsLocation: San Mateo, CAEmployment Type: FlexSchedule: Day/Swing open availabilityAbout us:Security Industry Specialists (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We...

  • Global Security Operations Center Specialist

    3 weeks ago

    San Diego, California, United States Securitas Inc. Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Global Security Operations Center Specialist to join our team at Securitas Inc.As a Global Security Operations Center Specialist, you will play a critical role in maintaining a safe and secure environment for our clients by providing centrally managed law enforcement radio monitoring with...

  • Call Center Enrollment Specialist

    4 weeks ago

    San Francisco, California, United States Adecco Full time

    Job Title: Call Center Enrollment SpecialistAdecco is seeking a skilled Call Center Enrollment Specialist to join our team at United Healthcare Group in San Juan, Puerto Rico. As an Enrollment Specialist, you will be responsible for providing exceptional customer service, performing data entry, and executing administrative duties with accuracy and...

  • Cybersecurity Operations Center Specialist

    1 month ago

    San Francisco, California, United States Sequoia Full time

    About the RoleWe are seeking a highly skilled and motivated Cybersecurity Operations Center Analyst to join our Incident Response & Detection team at Sequoia.Key ResponsibilitiesRespond to cybersecurity incidents in real-time, analyzing security alert data and leading the response to potential security incidents.Contribute to threat hunting, improving...