Operations Center Specialist

3 hours ago

San Francisco, California, United States PEAK Technical Staffing USA Full time
Operations Center Specialist

We are seeking a highly skilled Operations Center Specialist to join our Incident Response team at PEAK Technical Staffing USA. As a key member of our team, you will be responsible for monitoring and managing situations that could impact our employees, assets, and drivers.

Key Responsibilities:
  • Respond to Threat Calls: Assess situations and involve necessary parties.
  • Monitor Events: Track and analyze events that may affect the company or its employees.
  • Communicate Incidents: Clearly inform impacted teams about market incidents and advise on necessary actions.
  • Travel Monitoring: Keep an eye on incidents affecting employees traveling for work and communicate broadly when needed.
  • Evaluate Proximity Incidents: Use social listening tools to assess incidents near field locations and notify relevant teams.
  • Document Alerts: Accurately document incident alerts in real-time.
  • Professional Response: Respond quickly and professionally to internal feedback and inquiries.
  • Privacy Awareness: Maintain confidentiality when handling sensitive information.
  • Timeliness: Arrive on time to ensure no incidents are missed.
  • On-Call Availability: Be prepared to handle situations outside standard hours and provide assistance as needed.
Requirements:
  • Experience: At least 1 year as a business data specialist or in a similar role.
  • Safety Skills: Experience in safety or de-escalation is a plus.
  • Sensitive Information: Comfortable working with sensitive data.
  • Decision-Making: Ability to make independent decisions within a procedural framework.
  • Multi-Tasking: Capable of juggling multiple tasks and meeting tight deadlines.
  • Team Player: Ability to thrive in a collaborative environment while also working independently.
  • Organizational Skills: Strong organizational skills with attention to detail.
  • Motivation to Learn: Self-sufficient and eager to learn new technologies.
  • Communication Skills: Strong verbal and written communication skills in English.
  • Tech Savvy: Familiarity with technology solutions (hardware and software) and excellent internet research skills.
  • Current Events Knowledge: Interest in monitoring ongoing current events.
  • 24/7 Operations: Experience supporting operations that run around the clock.
Bonus Points:
  • Previous experience in emergency/incident management or business continuity.
  • Experience in ride-sharing or startup environments.

We offer a comprehensive benefits package, including medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK Technical Staffing USA is an Equal Opportunity Employer and is committed to creating a diverse and inclusive environment. We encourage all individuals to apply.

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