Customer Success Associate

3 weeks ago


Austin, Texas, United States AutoRABIT Holding Inc. Full time
Job Overview

AutoRABIT Holding Inc. is seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer success team, you will be responsible for fostering strong relationships with our enterprise clients, providing expert guidance, and ensuring their success with our solutions.

Key Responsibilities:
  • Customer Engagement: Develop and maintain strong relationships with key stakeholders at our enterprise accounts, serving as their primary point of contact and trusted advisor.
  • Problem Solving: Engage with customers to thoroughly understand their challenges, identify solution gaps, and clearly articulate the value of proposed solutions.
  • Expert Guidance: Utilize domain and technical knowledge to proactively remove barriers, leading internal and external resources to ensure the success of our customers.
  • Proactive Support: Monitor customer usage and health metrics, proactively identifying risks and opportunities to enhance customer experience and outcomes.
  • Cross-Functional Collaboration: Partner with internal teams, including Sales, Product, and Support, to advocate for customer needs and drive successful outcomes.
  • Onboarding & Implementation: Oversee the onboarding and implementation process for new enterprise customers, ensuring a smooth transition and adoption of our solutions.
  • Customer Advocacy: Gather customer feedback and insights, sharing valuable input with internal teams to drive product improvements and enhance the overall customer experience.
  • Reporting & Metrics: Provide regular updates and performance reports to customers and internal stakeholders, showcasing value delivered and aligning on future goals.
Requirements:
  • A minimum of 2 years of experience in DevOps, DevSecOps, consulting, customer success, account management, or a related field.
  • Experience with a complex product suite is a plus.
  • Experience working with F500 accounts, specifically Financial Services or Healthcare accounts is a plus.
  • Must be based in the US with US work eligibility.
What We Offer:

A competitive salary range of $80,000 per year and the opportunity to work with a leading company in the DevOps and DevSecOps space.



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