Retail Operations Team Leader

2 weeks ago


Gainesville, Florida, United States GOODWILL OF NORTH FLORIDA Full time
Position Overview

Location: Retail Store

Company Overview:
Goodwill Industries of North Florida is dedicated to transforming lives through the power of work. Since our inception in 1940, we have been committed to providing training and employment opportunities for individuals with disabilities and special needs, making us a leading organization in the field.

Role Summary:
The Retail Operations Team Leader plays a crucial role in supporting the Store Manager and Assistant Store Manager in the effective management of daily store activities and achieving sales objectives. This position is essential in overseeing the processing of donated items and ensuring that staff are well-trained, while also exemplifying and maintaining high standards of customer service.

Key Responsibilities:

  • Assist in managing the timely processing of donated goods in accordance with established procedures.
  • Support the management team in achieving store revenue targets and managing budgetary constraints.
  • Ensure adherence to all store policies and procedures as outlined in the relevant manuals.
  • Maintain accurate accounting for all store revenue.
  • Foster positive customer and donor relations by upholding high standards of service.
  • Assist in training and developing staff to ensure compliance with safety protocols and operational procedures.
  • Handle customer transactions efficiently, including payment processing and merchandise handling.
  • Provide assistance to customers in meeting their shopping needs.
  • Maintain a professional demeanor in a fast-paced retail environment.
  • Organize merchandise on the sales floor to ensure a neat and appealing presentation.
  • Welcome donors and manage the receipt of donations, providing necessary documentation.
  • Report any security or theft concerns to management promptly.
  • Process donated items according to standard operating procedures.
  • Evaluate non-clothing items for suitability for sale based on established criteria.
  • Address customer or donor complaints in the absence of management.
  • Communicate any policy violations or employee relations issues to management for resolution.

Qualifications:

  • Minimum of 2 years of retail experience preferred.
  • High School diploma or equivalent required.

Essential Skills:

  • Strong communication and customer service abilities.
  • Commitment to promoting workplace safety.
  • Familiarity with POS systems and reporting procedures.
  • Reliable transportation and a valid driver's license.
  • Enthusiasm for assisting others and a passion for retail.
  • Willingness to learn and collaborate as part of a team.
  • Basic computer skills and proficiency in reading and comprehension.
  • Ability to perform basic mathematical calculations.
  • Capability to lift up to 50 pounds and perform physical tasks as required.
  • Strong organizational and prioritization skills.
  • Understanding of inventory management systems.
  • Ability to maintain accurate records and demonstrate cultural sensitivity.

Physical Requirements:

  • Ability to stand, walk, lift, carry, kneel, push, pull, bend, reach, and perform repetitive motions.
  • Color recognition and reading skills preferred.

Equal Opportunity Employer:
Goodwill Industries of North Florida is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, handicap, or veteran status.



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