Front Desk Hospitality Agent

4 weeks ago


Los Angeles, California, United States Sonder Holdings, Inc. Full time
The Opportunity

We are seeking a highly skilled and motivated Front Desk Hospitality Agent to join our team at Sonder Holdings, Inc. This role is perfect for individuals who are passionate about delivering exceptional guest experiences and are looking for a challenging and rewarding career opportunity.

Key Responsibilities:

  • Provide exceptional guest service and support to ensure a seamless and enjoyable experience for our guests.
  • Work collaboratively with the front desk team to create a welcoming and efficient environment for guests and team members.
  • Communicate effectively with guests and team members to anticipate and address their needs.
  • Handle guest issues and concerns in a professional and timely manner.
  • Contribute to the maintenance and cleanliness of guest-facing and back-of-house working spaces.
  • Support the back-of-house team on a day-to-day basis as needed.

Requirements:

  • Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
  • Excellent communication and problem-solving skills.
  • Strong computer literacy and writing skills.
  • Ability to work effectively in a fast-paced environment and adapt to changing situations.
  • Flexibility to work evenings, weekends, and holidays.
  • Ability to remain standing for extended periods and lift up to 50 pounds.

What We Offer:

  • Competitive hourly pay rate of $20.50 plus benefits and perks.
  • Generous stock plan and health and lifestyle benefits.
  • Flexible vacation and wellness days.
  • Annual free credits and discounts to stay in Sonders.
  • Workplace flexibility for remote-specified positions.

Why Sonder?

Sonder Holdings, Inc. is a mission-driven company that is revolutionizing the hospitality industry. We are committed to creating a workplace where employees can thrive and make a positive impact on our guests and communities. If you are passionate about delivering exceptional guest experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.



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