Front Desk Operations Manager

4 weeks ago


Los Angeles, California, United States TPG Hotels Resorts and Marinas Full time
Job Title: Front Desk Manager

TPG Hotels, Resorts & Marina is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and providing outstanding customer service.

Key Responsibilities:
  • Lead and manage the front desk team to deliver exceptional guest service.
  • Supervise and train front desk staff to ensure they have the skills and knowledge to provide excellent customer service.
  • Manage room reservations, ensuring accuracy and adherence to guest preferences.
  • Coordinate with housekeeping to ensure timely preparation of rooms for arriving guests.
  • Oversee the room allocation process to maximize occupancy and revenue.
  • Monitor and manage the front desk's daily tasks, including guest correspondence, phone inquiries, and guest requests.
  • Assist in budgeting and financial forecasting related to the front office department.
  • Monitor and control expenses, such as staffing, supplies, and equipment maintenance.
  • Contribute to revenue generation through upselling rooms and promoting hotel amenities.
Requirements:
  • Bachelor's degree in hospitality management or related field (preferred).
  • Proven experience in hotel front office operations or guest services.
  • Strong leadership and interpersonal skills.
  • Excellent communication and problem-solving abilities.
  • Proficiency in hotel management software and computer systems.
  • Ability to remain composed in high-pressure situations.
  • Knowledge of local attractions and services to assist guests effectively.
Benefits:
  • Health, Dental and Vision Insurances.
  • Disability Insurances.
  • Supplemental Life Insurances.
  • Identity Theft Protection.
  • Flexible Spending Accounts.
  • 401(k) Retirement Plan with Company Match.
  • Paid Time Off, Vacation and Holidays.
  • Employee Assistance Program.
  • AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE.


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