Truck Services General Manager
3 days ago
TravelCenters of America is seeking a highly skilled and experienced Truck Service General Manager to lead our team of nearly 3,000 technicians across the country. As a key member of our leadership team, you will be responsible for overseeing the Truck Service Profit Center, including leading a team of technicians, overseeing marketing and operations functions, and ensuring excellent customer service.
Key Responsibilities:- Lead a team of technicians in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers in a professional and accommodating manner.
- Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage team members according to company policy.
- Recruit, hire, train, and retain highly motivated employees according to company guidelines and create a culture where employees feel respected and recognized for their achievements.
- Conduct visual inspections to ensure that all products and services are available.
- Be responsible for achieving financial objectives of the business through effective management of people, product, service, and facility processes, including a focus on the revenue and profit components.
- Lead all aspects of payroll, accounting, inventory, and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws.
- Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships.
- A leader who sets the example when working alongside team members.
- High School Diploma (or GED) required; Associate's or bachelor's degree preferred.
- 5+ years of supervisory experience in the following areas preferred: convenience store, truck service, travel center, or other related business activity.
- Proficient planning and analytical skills.
- Exhibit excellent verbal and written communication skills.
- Ability to effectively present business action plans and operational reports to management.
- Ability to work flexible hours including nights, weekends, and some holidays in interior and exterior conditions.
- A valid driver's license required.
- Competitive salary and annual bonus opportunity.
- Medical, dental, vision, and life insurance.
- 401(k) with a company match.
- Paid vacation and holidays.
- Tuition reimbursement.
- On-site meal discounts.
- A wide variety of discounts on technology, travel, food, and fuel.
- Opportunity for growth and advancement with company-paid training.
- Relocation Assistance (relocation not required).
TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state, or local law.
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