Restaurant Operations Manager

7 days ago


Effingham, Illinois, United States TravelCenters of America Full time
Job Summary

TravelCenters of America is seeking a highly motivated and experienced Restaurant Operations Manager to join our team. As an Assistant General Manager, you will play a key role in the success of our restaurant by assisting the General Manager with operations and marketing functions.

Key Responsibilities
  • Leadership and Team Management
    • Develop and implement strategies to improve restaurant performance and customer satisfaction.
    • Lead and motivate a team of restaurant staff to meet and exceed company performance standards.
    • Coach and performance manage staff according to company policy.
  • Customer Service
    • Provide exceptional customer service to ensure a positive dining experience.
    • Serve each customer courteously, quickly, and efficiently with a sincere, positive, pleasant, and enthusiastic attitude.
  • Operations and Management
    • Assist the General Manager with daily operations, including staffing, training, and development.
    • Improve profitability by effectively managing people, product, service, and facility processes.
    • Adhere to safety standards and abide by company guidelines on vendor relationships.
  • Recruitment and Training
    • Recruit, hire, train, and retain high-quality team members according to company guidelines.
    • Create a culture where team members feel respected and recognized for their achievements.
  • Financial Management
    • Help achieve financial objectives through effective management of people, product, service, and facility processes.
    • Focus on revenue and profit components.
Requirements
  • Education and Experience
    • High School Diploma (or GED) required.
    • Supervisory experience in the fast-food industry preferred.
  • Skills and Abilities
    • Excellent leadership and communication skills.
    • Ability to work flexible hours, including nights, weekends, and some holidays.
    • Proficient in Microsoft Office and operational understanding of POS software.
Benefits
  • Competitive Compensation
    • Competitive wages and annual bonus opportunity.
  • Benefits Package
    • Medical, dental, vision, and life insurance.
    • 401(k) with a company match.
    • Paid vacation and holidays.
    • Tuition reimbursement.
    • On-site meal discounts.
    • A wide variety of discounts on technology, travel, food, and fuel.
Work Environment

While performing these duties, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.



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