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Retail Store Customer Service Representative

2 months ago

Effingham, Illinois, United States Sherwin-Williams Full time
About the Role

This position is a crucial part of our retail store team. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs and provide solutions. Your goal will be to deliver exceptional customer service, resolve any concerns promptly, and maintain a high level of product knowledge.

Key Responsibilities
  • Provide excellent sales service to customers, ensuring high levels of satisfaction
  • Assist customers in person and over the phone, determining their needs and presenting suitable products and services
  • Build strong relationships with wholesale and retail customers, fostering trust and loyalty
  • Process sales transactions accurately and consistently, adhering to policies and procedures
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis
  • Maintain accurate work order files and formulas
  • Pull products from the sales floor or warehouse as needed
  • Tint and mix products to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load and unload delivery trucks
  • Assist with deliveries as needed
  • Maintain in-stock and presentable condition of assigned areas
  • Stay knowledgeable about products offered and discuss available options with customers
  • Comply with inventory control procedures
  • Suggest ways to improve sales and customer engagement
Requirements
  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends
Preferred Qualifications
  • Valid, unrestricted driver's license
  • High school diploma or equivalent
  • At least one year of experience in a delivery, retail, or customer service position
  • Previous work experience selling paint and paint-related products
  • Previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish