Territory Manager for IPS Software Solutions

1 week ago

Chandler, Arizona, United States Insight Enterprises Full time

Requisition Number: 97968

Insight Enterprises stands as a prominent Fortune 500 Solutions Integrator, dedicated to assisting organizations in accelerating their transformation by harnessing the synergy of people and technology. With a robust 35-year legacy in hardware and software supply chain management, we possess profound expertise in cloud computing, data analytics, artificial intelligence, cybersecurity, and intelligent edge solutions, guiding organizations through intricate digital decisions to achieve remarkable outcomes.

Position Overview

The IPS Software Solutions Territory Manager is responsible for driving additional sales and delivering exceptional service to clients and field sales representatives within their designated territory. This role encompasses managing all facets of the client relationship to ensure satisfaction and growth. The Public Sector Software Solutions Representative collects and enhances account information to leverage sales opportunities, generate further sales, and strengthen the business relationship. The IPS Software Solutions Territory Manager serves as a key resource for the team on all software licensing, departmental processes, and company protocols.

Key Responsibilities

  • Provide comprehensive account service by processing orders and quotes, addressing inquiries related to products, pricing, availability, credit, and volume licensing via phone or email.
  • Foster a strong partnership with field sales counterparts to develop assigned accounts and proactively engage clients within the team selling framework.
  • Ensure overall client satisfaction by monitoring all activities for designated accounts, including phone reports and sales order queues.
  • Research and propose effective software solutions to clients while promoting the sale of additional products.
  • Attend client presentations as necessary.
  • Adhere to individual, team, and departmental quotas and service level agreements.
  • Act as the subject matter expert on client-specific licensing agreements.
  • Collaborate with clients proactively to activate Software Assurance (SA) benefits, renewal notifications, and pricing.
  • Train Customer Service Representatives and Public Sector Software Solutions Representatives on client requirements and product information, serving as an escalation point for issues.
  • Work with other departments to resolve client issues as needed.
  • Be the subject matter expert on Microsoft licensing quoting and programs.
  • Cultivate a strong working relationship with internal operations teams and business partner managers.
  • Regularly interact with appropriate vendor partners for accounts and maintain robust relationships with those partners.
  • Provide updates on pipeline opportunities to management.
  • Assist clients with the web tool setup process and relay client needs to the eServices Department.
  • Maintain and update client information in the Customer Account Profile as necessary.
  • Familiarize yourself with and adhere to company guidelines regarding discount pricing, billing, and more.
  • Offer feedback on team and individual productivity to Inside Software Sales management, contributing to skills assessment ideas and seeking opportunities for departmental improvement.
  • Participate in company, vendor, and publisher training sessions and webinars as required.
  • Regular and predictable attendance is essential, as is the willingness to stay late as needed during month-end and quarter-end sales activities.
  • Additional responsibilities as assigned.
  • Collaborate with Insight Public Sector cross-functional teams, such as compliance and contracts, to ensure all quotes and orders transact on the correct contract vehicle and adhere to compliance practices.

Qualifications

  • A college education and/or four years of customer service experience is required, along with successful experience as a Public Sector Software Solutions Representative.
  • Ability to clearly articulate Return on Investment (ROI) to clients and prospects, emphasizing value over price.
  • Knowledge in quoting and ordering is essential.
  • Familiarity with Insight's vision and software asset management strategy is necessary.
  • Experience in successfully managing escalations from teammates and/or clients is required.
  • Proven experience in leading a team is a plus.
  • Strong communication (verbal and written), organizational, and time management skills are essential.
  • Solid problem-solving and consultative skills are a must.
  • Self-driven, motivated, and results-oriented individuals are preferred.
  • Ability to build relationships and quickly establish trust with clients and internal personnel is necessary.
  • Must be able to thoroughly solve problems and work effectively under pressure.
  • Adherence to tight service level agreements (SLAs) and the ability to multitask effectively are required.
  • Promotion and demonstration of company core values are essential.
  • Ability to work with minimal supervision is necessary.
  • Proficient use of PC, including Microsoft Office, is required.

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